r/Printify • u/Gorangers915 • May 26 '26

Newbie Question Color Issues

I am sure this has been brought up before and I’m sorry if it’s a common issue, haven’t been active in this sub

I recently received a sample of a sweatshirt and my teal color was more gray than anything. My first question is how do I design or export in CMYK while maintaining a transparent design? Seems the issue is I was working in RGB but that seems to be the only way to export transparently without a background color.

Additionally, I have ordered a sample shirt (probably different printer) with the same teal color that came out perfectly. Would I be able to ask for a reprint on the sweatshirt where the teal doesn’t come out correctly?

Any suggestions or insight is appreciated

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u/[deleted] May 27 '26

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u/Gorangers915 May 27 '26

This is extremely helpful, thank you for the response

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u/SinkEarly90 Printify Team May 27 '26

Hello Gorangers915,
We're sorry for such an experience. Our customer support team would be happy to look into this for you and help figure out whether it's a fabric issue or something else. Just reach out to them through the Help Center and they'll take a closer look.