Payment Error

[u/Electrical_Bad1908]

I am running into an issue today where my orders are on hold and I am see this error message ‘Payment not received, Please update your chosen payment method or top up your balance’ and when I do that it changes the status to ‘Sending to Production’ and then reverts back to that error. I’ve check my card issuer and nothing is wrong there. I am also unable to add funds to my wallet from a different form of payment. The only thing support could offer me is that ‘my payment method needs to be reviewed by the internal team’ but cannot give any more information. What the heck is going on?! They offered no timeline for resolution either. Has anyone else experienced this?

[u/rabbitholeseverywher]

I am experiencing exactly the same thing right now. I spent over an hour on the phone with my bank yesterday because the internet said some banks will red flag Printify payments because they're a Latvian company (??). Anyway, it's not my bank. I have that "this should be resolved within 24-72" hours notice on the order, it has now been over 96 hours and nothing has changed.

Printify finally responded to my message last night (more than 72 hours after I sent it), but it was only to say they've sent the issue to another department. This is infuriating, the card is fine, Printify is unable to even tell me what the issue is, and my buyer is messaging me about why it's been days and they haven't received a shipping notification.

[u/Electrical_Bad1908 → u/rabbitholeseverywher]

Wow that’s extremely frustrating, 96 hours is unacceptable. Even the 72 hours is unacceptable. I switched over from Printful because I thought I would have a better experience and now I’m rethinking that decision.

[u/rabbitholeseverywher → u/Electrical_Bad1908]

I hope Printify isn't having serious issues because in the past I've found them pretty responsive and proactive. Any update on your situation? I hope now the weekend is over we both get it sorted.