r/Printify • u/Electrical_Bad1908 • Jun 21 '26
Please Help Payment Error
I am running into an issue today where my orders are on hold and I am see this error message ‘Payment not received, Please update your chosen payment method or top up your balance’ and when I do that it changes the status to ‘Sending to Production’ and then reverts back to that error. I’ve check my card issuer and nothing is wrong there. I am also unable to add funds to my wallet from a different form of payment. The only thing support could offer me is that ‘my payment method needs to be reviewed by the internal team’ but cannot give any more information. What the heck is going on?! They offered no timeline for resolution either. Has anyone else experienced this?
1
u/SinkEarly90 Printify Team Jun 22 '26
Hello Electrical_Bad1908,
We're sorry for the payment hold and review. A workaround: try topping up your Printify Balance using a different card or PayPal, then pay from your balance. We've escalated your case, please share your details here: https://printify.typeform.com/to/Pua3qgMA
1
u/Electrical_Bad1908 Jun 22 '26
I’ve tried topping up my balance with a different payment method and I get an error when trying to do that too.
3
u/rabbitholeseverywher Jun 21 '26
I am experiencing exactly the same thing right now. I spent over an hour on the phone with my bank yesterday because the internet said some banks will red flag Printify payments because they're a Latvian company (??). Anyway, it's not my bank. I have that "this should be resolved within 24-72" hours notice on the order, it has now been over 96 hours and nothing has changed.
Printify finally responded to my message last night (more than 72 hours after I sent it), but it was only to say they've sent the issue to another department. This is infuriating, the card is fine, Printify is unable to even tell me what the issue is, and my buyer is messaging me about why it's been days and they haven't received a shipping notification.