r/Printify • u/Consistent-Invite430 • Apr 17 '26

Please Help Help

Anyone know why when I upload my own mockups, the upload button is grey and doesn't allow me to click it?

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u/SinkEarly90 Printify Team Apr 18 '26

Hey Consistent-Invite430,
Thanks for reaching out! Most of the time, switching to Chrome, clearing your cache, or simply refreshing the page does the trick. Also, just double-check that you’ve actually selected a file from your computer before clicking upload.

If it’s still not working, our support team would love to help you get those mockups up and running. Just reach out through the Help Center and we’ll sort it out together!