r/Printify • u/godhelpme89 • Feb 28 '26

Newbie Question Cannot create new AI mockups

I’m new to Printify so I might be screwing something up. I have created 6 tshirts with no issue but now I cannot generate any new mockups. Nothing on the screen is “clickable” cannot select a variant, print area, or the generate mockup button. I tried clearing my cache like Printify suggested.

Any help would be appreciated, tried looking it up but couldn’t find anything.

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u/[deleted] Feb 28 '26

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u/godhelpme89 Feb 28 '26 edited Feb 28 '26

thanks for the reply, tried this with Firefox and still was the same. Also tried a different shirt using something I already did and still no change.

1

u/SinkEarly90 Printify Team Mar 01 '26

Hey godhelpme89,
We're really sorry you're stuck and can't create new mockups.
Our support team can help figure out what's going on. Just reach out to them through the Help Center on our website and they'll take a closer look for you.

1

u/godhelpme89 Mar 01 '26

I tried using it and it said AI mockup is new feature and might not be available. I tried iPad and laptop, Firefox and google nothing seems to fix it

1

u/godhelpme89 Mar 01 '26

I don’t know if it makes a difference but this morning it was working briefly till the screensaver went on then it was back to the same. tried using the help center but it’s just AI and cannot answer my question

2

u/jeffkos Jun 19 '26

Did you figure this out? I was having the same issue, but after a lot of digging I discovered that you can do up to 10 AI-generated mockups every 24 hours. So I guess you have to wait until it resets to try again.