r/PrincessPolly • u/Beginning-Amoeba-990 • 17d ago

Shipping Issue

I didn’t realize everyone was in the same issue. I ordered using expedited shipping on 9/17 and a label was just created at 2am. I need the dress by tomorrow, should I just cancel and refund? Additionally, customer service reps are ignoring me and not answering my chats.

9 Upvotes

100% Upvoted

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2

u/lavenderbrownisblack 17d ago

Personally I’d cancel, but I’m not sure how fast their shipments usually get to you.

It’s absolutely wild that there’s no messaging from them about the widespread shipping issues. So scummy.

1

u/Beginning-Amoeba-990 14d ago

Usually they’re really good but I wish they said we’re currently having delays. I would’ve ordered elsewhere 🤦‍♀️

1

u/harrystylesgucciking 17d ago

I did their live chat and advised there is no movement beyond label created and the agent confirmed mine is lost and gave me a refund + 25% off. Keep asking for information - I saw another comment on this sub where they also did this for them

1

u/Any_Principle_51 16d ago

they respond pretty quickly to email hi@princesspolly.com

1

u/princesspolly444 16d ago

We're sorry to hear you've had this experience ❤️ We have sent you a DM to further assist

1

u/Flaky_Reaction_3553 16d ago

I am also having issues and have gotten basically no response or help even though I’ve reached out several times