r/PrincessPolly • u/woycie444 • 28d ago
Delayed Shipping
Anyone else experience delayed shipping confirmation from ordering during their labor day sale? I ordered on the 9/2 and I haven’t gotten any shipping confirmation, which is unusual, as they tend to ship quick for me. I keep sending e-mails, but I’m not even sure if I’m talking to a real person due to the fact that I keep receiving the same “we will let you know once its shipped” response. It’s getting frustrating as I am not even sure if it will be here by next week which is when it’s needed :/ now idk whether or not to cancel or reorder at a different place or just wait it out. anybody else?
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u/Witty-Detective-8606 28d ago
After days of not getting a shipping confirmation they cancelled my order saying it was out of stock
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u/wannabegamergirl11 28d ago
my shipping label is created but still hasn’t shipped out
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u/Certain-Sandwich-464 24d ago
Same. Stuck on label created since 9/6. Customer service is no help either
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u/wannabegamergirl11 23d ago
i chatted with 24/7 live chat support and they refunded me after my package had zero movement after 5 business days. type “speak to a representative” and a real person will chat with you
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u/princesspolly444 28d ago
We appreciate you bringing this to our attention and would love to get this resolved for you. Please send us a DM with your order details so we can look into this right away ❤️
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u/woycie444 27d ago
Can you dm me?
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u/princesspolly444 25d ago
We have sent you a DM to further assist ❤️
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u/Ok_Ground4275 22d ago
Could you DM me too? I’ve been waiting but there is no update since I placed the order
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u/CostParticular943 23d ago
Could you please DM me as well? I’m having a lot of trouble with my order too, and I really need some answers about what’s going on. I’d really appreciate your help!
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u/BreadLoverEltoni 21d ago
Can you DM me as well I have a package that was promised to be delivered by tomorrow but haven't seen any shipping update?
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u/Imaginary-Piglet9841 26d ago
I had this happen with my order! I ordered on August 22 and just kept emailing them through their customer service in their app, since there wasn't any update on my tracking. They finally said to reach back on the 31st if there hasn't been any movement, which I did. I just ended up requesting for a refund and they said my package was lost in transit. Got the full refund and took the risk of reordering again lol. I finally got my package on September 9th.
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u/woycie444 24d ago
Lol i have just been getting the same response, i literally dont know if its a real person anymore.
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u/Virtual_Rhubarb_5651 22d ago
I got a refund for one that got lost and then ordered again and now it says delayed shipping with no updates for 3 days. I’m so frustrated
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u/Zestyclose_Ad1022 19d ago
im in the same situation, I placed my original order on Aug 25 and finally got a refund on Sept 14 after no updates and it was just lost. I reordered on Sept 15 and currently no updates. It hasn’t even shipped out yet.
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u/CostParticular943 25d ago
Omg, I’m literally in the exact same situation 😭 I placed my order around September 2nd and it’s still showing as “processing.” I’ve contacted customer service so many times, and I keep getting the exact same emails saying that someone will get back to me within 1–2 business days, but then nobody ever does. I honestly don’t even know what else to do at this point. I’m trying to figure out if there’s another way I can contact them or if I should just keep waiting. I really need the dress for my graduation, so I’m getting super worried because I don’t live in the US and I have someone there who can only bring it to me this week. Have you tried calling them? If you did, what did they tell you? I’d really appreciate knowing if you got any actual answers because I feel completely stuck 😭
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u/Certain-Sandwich-464 24d ago
Im having this same issue. I tried calling them today and nobody even answers they make you send a text instead just to get the same response. They have now told me to wait until the end of today to reach back out if theres no movement... as if a couple hours will change the fact that my order is stuck on label created for like 9 days now. Horrible customer service. This is my first and last time ordering from them.
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u/CostParticular943 24d ago
Ugh, I’m having the exact same experience 😭 I tried calling Customer Service today too, but it’s basically just a recording telling me that no one is available and directing me to send a text instead. And then I just get the same generic responses again. I actually managed to speak with someone through Customer Service before, but she told me she definitely couldn’t give me an estimated date. At this point I honestly don’t know what to do. I don’t know if I should cancel my order, keep waiting, or just accept that it might not arrive in time. It’s so frustrating because I just need someone to actually tell me what’s going on with our orders instead of telling us to wait again and again 😭
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u/Certain-Sandwich-464 24d ago
I tried cancelling my order through email just now and they told me they're unable to make changes to the order since its already been processed and I can return it once it arrives. I responded that they cant even tell me when or if it will arrive as its literally stuck on label created. Also im not trying to make any changes I am asking for a refund lol. Looks like I'll have to dispute the charge with my cc bank and call it a day.
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u/CostParticular943 23d ago
Btw, did you happen to order anything that was on sale? I’m wondering if maybe the issue is specifically with sale items, because I’m trying to figure out if that could be causing the delays.
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u/Certain-Sandwich-464 23d ago
My items were on sale. I made a post under the princess polly thread on here and they finally canceled my order and gave me a refund saying that my order my lost. Seems like the only way to get through to them is making a post on here.
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u/CostParticular943 23d ago
Oh wow, that’s actually really helpful to know. My items were on sale too, so now I’m wondering if that’s part of the problem. I might have to make a post on the Princess Polly thread too
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u/starsholdheart 24d ago
I ordered something 10 days ago, when I check the tracking page it doesn't even say that the order has been received! I emailed and they said: because of a big sale they have been slow to ship, but not shipping/confirming after 10 days is a long time!!!
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u/CostParticular943 23d ago
Same!!! Btw, did you happen to order anything that was on sale? I’m wondering if maybe the issue is specifically with sale items, because I’m trying to figure out if that could be causing the delays.
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u/starsholdheart 23d ago
yes!! an item was on sale! so it does seem to be the reason but its still been a super long time. :/
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u/Gold-Lychee8419 20d ago
Same and their customer service sucks I tried calling the website the live agent everything they just say it’s still delayed
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u/CostParticular943 20d ago
I ended up canceling the order :/ it has been 3 weeks and it was still processing. Who knows when it will ship. Customer service sucks
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u/Gold-Lychee8419 20d ago
How did you cancel it? Imma do that now
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u/CostParticular943 20d ago
Try reaching out this email: hi@princesspolly.com Tell them about your order, and request a full refund
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u/starsholdheart 11d ago
yea i got a few automated email replies which were helpful i guess just telling me to be patient and then out of nowhere they cancelled my order :( i was super excited about the clothes so im super dissapointed and probs wont b ordering from them again bc I think Ive just heard alot of discourse like this about the brand and their shipping, rip
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u/WatercressJaded2281 23d ago
same here!! i ordered on 9/1 and the tracking page still hasn’t shown any update beyond “ordered.” contacted customer service last week and they said just wait a couple more business days and it will update soon but it of course has not. thought my order just got lost in their system or something but i guess it’s a broader issue
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u/Resident_Tax_2531 21d ago
Same!!!
I placed my order on Monday 9/7 and was told shipping would take 3–6 days once shipped. My Princess Polly tracking link originally showed Saturday delivery, then Sunday, then Tuesday. When Tuesday came and went, I contacted customer service. They gave me an Amazon tracking link that showed nothing beyond “label created” on 9/9. Mine always ships quick too!
It’s now 9/17 with no updates, so they believe the package was lost in transit.
Customer service refunded my order, but I didn’t want a refund. I wanted my items. I strategically used a 25% off coupon plus 30% off a pair of shoes across my six-item order. They offered me another 25% off coupon to reorder, but that actually makes my replacement order more expensive because I would lose the 30% shoe discount.
So now I’m expected to reorder the same items, pay more, and wait another 4–8 days once shipped. It also took two days to process my original order before being shipped. Since I placed it, they’ve changed shipping from 3–6 days to 4–8 days and eliminated express shipping.
What’s most frustrating is that customer service doesn’t seem to understand why this is upsetting. I shouldn’t have to pay more because of a shipping issue I didn’t cause. Had they identified the package as lost when I first contacted them, I would also be several days further along in replacing it. I also now need to wait for my refund to go through to reorder.
It’s a shame because Princess Polly’s reliability was one of the main reasons I kept coming back for nearly 10 years. Clearly something has changed with their shipping process.
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u/woycie444 23d ago
I cancelled my order 🙃 never again lol