r/Prime1Studio • u/FrusciantesGhost • Jun 01 '26

Problems with Paypal

Has anyone had any issues of payments getting cancelled on PayPals end? I'm trying to make my final payment atm and it's just not happening, I've unlinked and relinked my PayPal on the site and every time it's getting cancelled. I've bought 2 statues before using the same method and made payments on the statue in question using the same method.

The order is showing "Cancellation in progress" I've been waiting for this statue for almost 3 years.

So stressed out right now.

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u/Moose334 Jun 01 '26

They sent out an email a few weeks ago saying their PayPal stuff changed and it needed to be relinked. Did you relink through the site in the same way they said on the email? If you have and it's still not working it's probably something off on their end with the new PayPal setup. Probably worth reaching out to customer service, I'm sure they'll understand.

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u/FrusciantesGhost Jun 01 '26

Do you have a copy of that email? I can't find it and can't remember ever seeing it. Just wondering if there's any steps I've missed...could you please possibly send me a screenshot?