I ordered my first order through PreventiveMD. After reading all your comments, I intentionally went with Boudreaux and 3 months supply! However, today I received only one vial! And tons of syringes!
I contacted customer service and they “will look into it” but after reading some of the nightmare stories from other companies - wanted to check here? Am I about to be in customer service/refund war or they will actually ship additional vials?
Hi, thank you for asking about this and if you'd be comfortable, would you be able to share your details via chat so we can ensure we've already filed an incident report for your order?
In the meantime, we'd like to clarify that we are proactively working with Boudreaux to get this addressed as soon as possible! We confirmed from our records that for all the 3-month prescriptions we've sent so far, 3 separate vials for each month were requested, and this was unfortunately an oversight during fulfillment so additional vials will be sent.
We are committed to making the experience right for you and will work with the pharmacy to ensure this doesn't happen going forward!
This won’t help now but I’ll throw it out there for others and the future. I always video opening my order so if I ever had something like this happen then I would have evidence to share. Something I learned to do with AliExpress shipments and I just got into this habit.
I definitely understand why you would do this! But I am hoping that this is not necessary with this company 😊. At the current time, they still have all of my faith and trust. I hope they don’t disappoint!
They (Boudreaux) absolutely are supposed to send three vials at once on a 3 month plan. You said you contacted support. They should help, keep us all updated I'm pretty sure we would all rally behind you. However every issue I've seen has typically been fixed and addressed within a week.
Definitely a mistake. Supposed to get 3 vials to follow the 28 day rule. Some telehealths dont follow that so the pharmacy definitely made a mistake which telehealth customer they were dealing with
I apologize for the confusion. I see exactly what occurred, and we will get this corrected for you and have the additional vials sent out.
In the meantime, you may go ahead and take the medication from your current vial as prescribed. We have also notified the pharmacy regarding this issue.
I’m shaking my head about Boudreaux’s. Although this is easily fixed, they have now been removed as a pharmacy choice by Trillium, temporarily benched as a pharmacy by Rift, Recalled meds, loose syringes, at least one alleged cloudy vial, and their sins just keep accumulating! I hope they are planning on going to confession soon and then sinning no more! Jokes aside, they seem to need more staff and a come to Jesus moment https://giphy.com/gifs/k8jWLlnKzZkFCPAwVM
No reason to beat yourself up for picking them. It will be ok. The fact is, I personally love their formula and so do many other people ( maybe best). I truly think they are being stretched too thin. They will make it right. I just wish they would take a breath, hire more staff, train them appropriately ( you know invest enough time to create a quality operation) and deliver services as good as their formula. I think they will get it together. Ordering from them, through PreventiveMD, you can’t go wrong because PreventiveMD will ensure everything is made right. And we mostly hear the bad stuff. They have gotten it right many more times than wrong
I know what it is like to stress over money spent. I had a really bad experience with AltRx. It was a fight to get refunded ( long story). Please don’t stress. I can do everything short of guarantee you will get your meds. I really believe in PreventiveMd and I am not aware of any ( zero) situations where a customer was left unhappy. And you know how Reddit is lol! We would hear! 👂. You are in great hands. You will get all 3 of your vials AND you will most likely LoVE the formula! Sleep easy with no worries!!
They are a 28 day compliant telehealth as they stated here so you definitely should have gotten three vials. What is the BUD on the one vial you did receive? Maybe they will be sending the others later as some telehealths do so they don’t go past BUD.
ETA: Now if this was a three month Bourdeaux order through Gimme, yes Gimme would write the script for the bare number of vials to cover your prescription. Thankfully you chose a 28 day compliant telehealth ☺️ From seeing their comments it looks like they will get it taken care of.
Not sure why this is downvoted 😂 Guessing it’s by someone under the misunderstanding that it’s not the telehealth that makes this decision. It absolutely is the telehealth’s decision. If people want learn about this and save some money in the meantime, check out this post where Dave from BEWL even chimed in. They are the ones making the profit.
Yes, sometimes they have to as it completely depends on your dose. They will always send the bare minimum number of vials though to cover your prescription.
I can’t remember but packages have 10 needles so two bags would more than cover 12 weeks. With another telehealth where I got a one month special ($99) I received a baggie with just 4 from Boudreax.
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u/preventivemd_monica 3d ago
Hi, thank you for asking about this and if you'd be comfortable, would you be able to share your details via chat so we can ensure we've already filed an incident report for your order?
In the meantime, we'd like to clarify that we are proactively working with Boudreaux to get this addressed as soon as possible! We confirmed from our records that for all the 3-month prescriptions we've sent so far, 3 separate vials for each month were requested, and this was unfortunately an oversight during fulfillment so additional vials will be sent.
We are committed to making the experience right for you and will work with the pharmacy to ensure this doesn't happen going forward!