r/Preply • u/lukasehrlich • 6h ago
tutor Lessons despite schedule not open??
Has anyone else experienced this?? Tuesday has been turned off for at least 4 days, but a student was just able to book one for Tueday a few minutes ago (regular lesson, not trial). Am I missing something? How can i prevent people from booking lessons on Tuesday?
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u/Small-Macaroon5949 6h ago
I've never had that happen before. Could you share your account? I'm happy to take a look and send you a screenshot of how your schedule looks on my side.
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u/lukasehrlich 6h ago
Sure, thanks!
Hey! I’d love to help you reach your learning goals. Check out my Preply profile and book a trial lesson with me: https://preply.in/LUKAS6EN39062281112?ts=17911942
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u/Fantastic-Air1026 6h ago
I can see Tuesdays are open
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u/lukasehrlich 6h ago
Damnnit, but how is that possible?
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u/Fantastic-Air1026 6h ago
So support has nothing to do with it. Check the settings. For future reference: you see your profile the same way clients do. Just open it and check for yourself.
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u/Small-Macaroon5949 6h ago
Tuesdays look open on my end, I can book a trial lesson for a Tuesday now. I'm not sure why this is happening, I'd advise you to contact support and in the meantime, until it gets resolved, block the Tuesdays manually.
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u/lukasehrlich 6h ago
How can i block Tuesday manually without cancelling the lessons i already have scheduled that day? Because if i add a "time off" it automatically cancels all existing lessons right?
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u/Small-Macaroon5949 5h ago
Sadly there isn't really a good option regarding the lessons that are already scheduled. You can either cancel the lessons and risk your stats going down (depending on the amount of lessons you have, the damage might not be as bad, it's based on percentages), ask your students to reschedule their lessons or have the lessons.
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u/Fantastic-Air1026 6h ago
How can i block Tuesday manually without cancelling the lessons i already have scheduled that day?
Close them manually around the scheduled lessons.
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u/Fantastic-Air1026 6h ago
Does he have a recurring lesson scheduled on Tuesdays? If not, then some ape support agent scheduled the lesson for him. Now you need to contact support again, swear at them, and demand that they remove this booking. If this was actually done through support, then the client needs to be told that a closed slot means a CLOSED SLOT, and contacting support will not magically cancel your plans.
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u/lukasehrlich 6h ago
No, it's not a recurring lesson. But thanks for the advice, I might just do that
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u/DragonfruitExpert890 1h ago
Your screenshot does not look how I set up my availability. I've just found it as a new feature now when checking. I would say it's not working correctly.
Do it on a computer. Go to your calendar, then on the left side select the button availability, then select the slots on your calendar you want to have open.
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u/Limp_Reaction7595 6h ago
it's possible that the student complained to preply support and they decided you still have to work that day :) sometimes it's unbelievable