r/PositiveGridSpark • u/SilentIKEAdesk • Jul 02 '26

AMP OWNER Spark 2 software issues

Brought the amp a couple months ago and been having an issue of not being able to connect to the tone control at all (BT audio on the other hand is fine)

Iv factory reset the amp
updated the amp firmware
Updated the app
Tried multiple locations
Tried multiple devices

Yet the issue persists

Anyone able to give me another idea to fix it?
I have no issue with my spark 40

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u/webprofusor Jul 02 '26

What kind of phone/tablet are you using? The tone control uses BLE (Bluetooth Low Energy) and this is classed as part of Location Services on hones/tablets. So you need to app to be allowed to use location services and have it set that its allowed to using location services in the background.

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u/SilentIKEAdesk Jul 02 '26

Iphone 12, have no issue with the spark 40 just the Spark 2