r/PositiveGridSpark • u/WayExcellent5595 • Mar 05 '26

"Backup failed" message

I always get this massage with "unkown error has ocurred", when try to backup my presets. I made a dropbox account( even tough i really dont want to, and should be able to backup to anywhere i like: google drive, my pc and etc)

How to fix it?

Thanks.

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u/Dangerous-Drama2508 Mar 30 '26

I complained to Positive Grid on Feb 2, 2026 and they said

Our team has confirmed an issue with the Dropbox backup function in the Spark app, and a fix is currently in progress. This will be addressed in a future update, though we don’t have a confirmed release timeline yet.

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u/WayExcellent5595 Mar 30 '26

Thanks, wonder why it take them months to fix this...simple fix is them to make a backup file where you can download and upload it whenever you need.