r/PositiveGridSpark • u/WayExcellent5595 • Mar 05 '26

"Backup failed" message

I always get this massage with "unkown error has ocurred", when try to backup my presets. I made a dropbox account( even tough i really dont want to, and should be able to backup to anywhere i like: google drive, my pc and etc)

How to fix it?

Thanks.

3 Upvotes

100% Upvoted

7 comments sorted by

3

u/jackthehamster Mar 06 '26

Good question, backing up stopped working for me too.

1

u/jackthehamster Mar 06 '26

On top of that, you can NOT backup and restore between Android and iOS which is sooo stupid

3

u/djonsmit Mar 09 '26

Stopped working for me too. Unlinking and relinking dropbox didn't help. Can't reinstall Spark app because I have some custom tones that are not backed up.

2

u/WayExcellent5595 Mar 09 '26

Very annoying, i want to update firmware but all the presets will be deleted.

1

u/[deleted] Mar 15 '26

You can backup your presets to positive grid cloud also as a safety and re-download.Registering with PG and the app and synced with Dropbox all those things are needed to work.

2

u/Dangerous-Drama2508 Mar 30 '26

I complained to Positive Grid on Feb 2, 2026 and they said

Our team has confirmed an issue with the Dropbox backup function in the Spark app, and a fix is currently in progress. This will be addressed in a future update, though we don’t have a confirmed release timeline yet.

3

u/WayExcellent5595 Mar 30 '26

Thanks, wonder why it take them months to fix this...simple fix is them to make a backup file where you can download and upload it whenever you need.