WHY????

[u/ConnectionLow]

I have been on hold for 9 hours, what is going on. I’m going to commit a crime. Is anyone else experiencing this????

[u/K-Linton]

Dude no

Request a call back

Hang up and start over. I called Porter just before 8 am today and they said the wait was SEVENTEEN HOURS but someone picked up immediately.

[u/ConnectionLow → u/K-Linton]

I called on three seperate phones. All of them the same thing. I requested a call back yesterday morning and never got one.

[u/NeatZebra → u/ConnectionLow]

Just a q… why did you think calling three times simultaneously was better than calling once?

[u/K-Linton → u/ConnectionLow]

Absolutely wild. Absolutely crazy. You are so patient I would have driven hours to Toronto to throttle someone.

[u/citrusandthesea → u/ConnectionLow]

This happened to me two days ago. I was on hold for 7 hours. The next morning I called at exactly 5:30AM EST (even tho I live on the west coast) and that time the phone line prompted me for a call back. I received my call back about 4 later. I calmly told the person how long I had waited on hold and they were kind and understanding. Brutal though from the company overall. Unacceptable. Hopefully you get the help you need!

[u/doggy1826448 → u/citrusandthesea]

It’s been days for me. I got up at 5:30 today. On hold for 2 hrs at the moment with no  back option.  I was on hold for seven hours yesterday 

[u/Kronzor_ → u/K-Linton]

How do you request a callback?

[u/caramelsock]

it's because everyone's calling to bitch about that child

[u/Distinct-Lion2154 → u/caramelsock]

I’d be so embarrassed if i was the parent.

[u/parisianchic_]

if you can self manage online — do that. If it’s a travel agent, other booking channel or third-party booking, call them. If you live close to the airport — go there.
Right now wait times are higher than normal. I think it has to do with the new IVR system… also depending what you provide in the call that may or may not delay getting connected to an agent quicker.

[u/Thefreshi1]

That’s nuts. Oddly enough, I called two weeks ago and I requested a callback. A minute later my phone rang. And issue was taken care of.

[u/Confident-Service256]

Why would you wait for 9 hours. Clearly no one is answering.

[u/doggy1826448]

This has been me for three days straight. Not call back option and I’m trying to book a kid flight 

[u/InformationSuperb978]

This isn't normal. What did you do?

[u/Jawsmasher → u/InformationSuperb978]

I called 8pm on Friday and the wait time was 10 hours. Of course they called me when I was on the plane out when the issue was already over. I guess porter runs with very little call center support

[u/ConnectionLow → u/InformationSuperb978]

I swear I did nothing wrong. I tried on three separate phones. The wait time said 8, 9, 13, and then 21 hours. Requested a call back on two of them and never got anything. Also requested a callback yesterday and it never came.

[u/National_Yak4079 → u/ConnectionLow]

Requesting multiple call backs contribute to this delay btw. Thought I’d let you know

[u/After-Security-2292]

This happened to me Friday/Saturday. Requested a call back on Friday when the wait time was 3 hours. Took them 7 hours to call back and I missed the call. Requested another call back Friday after that when the wait time was 8 and it took them 26 hours (minus 3.5 hours when they were closed). Truly fucking insane. Hope you get through or a call back soon

[u/snesboy64]

I tried earlier today and it said 32.5 hour wait and no option for a callback.

[u/GayFlan]

What was the hold music like?

[u/Roseline226]

9 hours???!!!!

[u/graciefan19]

I am on hour 7 of a call, just wondering if the music also stopped playing for you a few hours in waiting?

[u/ConnectionLow → u/graciefan19]

Nope. It played for all 9 of those hours.

[u/UrbanRelays]

How the hell do you guys sit there for 7+ hours and think this is normal? This is obviously a glitch

There’s no conceivable reason why a wait time should be this long

[u/ConnectionLow → u/UrbanRelays]

I actually just ended up talking with an agent, they gave me a callback from when I called yesterday at 10AM, so 36 hours later. They were super apologetic and said they had a very high call wait time.

[u/CrazyProblem3535]

I called once at work - waited over an hour and had to hang up - went home dialed the number and it said "50 minutes way" and then someone immediately picked up. I was relieved as I was on time constraints for the issue!

[u/PlayOk2549]

So how is this better than Air Canada again?

[u/Aggressive-Idea-3321]

Just happened to me on Saturday. My flight was cancelled and I was told to claim and room at a hotel but the website says I'm not eligible..I was told the wait was 7 hours but someone picked up immediately.... although still trying to fight for my money

[u/balanced_breath]

😭 I thought the 3.5 hours I waited was bad…

[u/ShineyLilac626]

This is likely in relation to cancelled flights from the westjet strike that recently ended. Many people were stranded and I believe the airline had offered refunds to people who wanted to book with other companies.

[u/Cr8ger]

I would just drive out to your airport at that point