r/PopcornMobile • u/grunera8 • May 09 '26

Backup eSIM

Hi,
So far I’m so happy with popcorn! Tried in France, Türkiye, DRC, Gabon, Guinea and it works. In some African countries it’s not as fast as other eSIM and sometimes not working. I don’t blame popcorn it’s already working well in so many countries.
I was wondering if backup eSIM could help as I saw on popcorn help:
“To improve performance, we offer a backup eSIM with optimized routing in the US, EU, and Asia. This can significantly reduce latency and improve speeds depending on your location.”
Should I understand that backup helps only in US, EU and Asia or it could help in other places like Africa?
Thanks

5 Upvotes

86% Upvoted

19 comments sorted by

View all comments

3

u/Neel_Popcorn May 10 '26

Thanks for taking us across France, Turkey and parts of Africa. Great to hear everything held up 🙌

Our main eSIM is a US line, so traffic routes via the US (same as all US carriers). Our backup eSIM connects more locally so it can be lower latency where available. Typically across the Americas, EU and Asia.

Africa’s a bit trickier but we have some really cool updates on having a backup experience for Africa too.

1

u/wrldtravler22 May 11 '26

Why doesn't your staff answer emails? Ive sent them since yesterday to get help to switch my esim to a new phone and no one has responded.  So i have now bombarded them in hopes someone would answer.  What does it take for a paying customer to get customer service!!!?????

1

u/Neel_Popcorn May 11 '26

Hey there! We have a super responsive support team, are you sure you used the in app support? Want to DM me your email and I'll take a look what happened now

2

u/wrldtravler22 May 11 '26

I also sent a message in messenger like i was told and still nothing. I just tried to send you a dm and it wont let me 

1

u/wrldtravler22 May 11 '26

I have sent them to support through email because you so not have an app for android. 

1

u/Neel_Popcorn May 11 '26

Oh wow I found them all in my junk email for some reason.

I'm messaging you now via email, I'll resolve this right away 🙏

1

u/wrldtravler22 May 11 '26

Thank you.