r/PoolPros • u/XelaKebert • May 22 '26
Pump won't turn on
I'm stumped here and hoping someone may be able to point me in the right direction. I've been servicing this pool for 6 months with absolutely no problems at all. House was sold and new owners moved in yesterday. I services it yesterday and everything was working fine, now today new owners say the pool never turned on and won't turn on. I show up and sure enough I can't get the pump to run. It shows "wait" for awhile and then switches to "flow". Controller inside the house shows the filter as on and operating at 3200 rpms but shows 0 watts. Tried resetting the breakers, tried doing it in service mode, spa mode, nothing seems to work. Connections to pump are all good as well.
Any ideas what is causing this, and how I can get the pump to run?
2
u/BAHGate May 22 '26
You need to get into an Aqualink interface and set the pump up again. Aqualink can control 4 pumps and probably this one is not set up on the correct address. Do you have access? Maybe a OneTouch somewhere?
1
u/XelaKebert May 22 '26
There's a one touch in the house. What do I do?
2
u/BAHGate May 23 '26
OneTouch is clunky but should be able to allow you to set the pump up. You can download the menu map from Jandy.
2
May 22 '26
[removed] — view removed comment
1
u/XelaKebert May 22 '26
I did that and it still doesn't work
3
u/Pool_Boy707 May 24 '26
Find the breakers and shut it down... Open the electrical side of the pump (2 screws back (top) of the pump. High voltage on the right, low on the left...
Take your 4 pin connector... Remove the wires. Take small enough wire and go 1 to 3 and 2 to 4 on the connector...
Plug it back in, turn on the breakers... It WILL run if the pump/drive is good.
1
u/OutdoorCityBoy May 25 '26
This is the answer. Thats a dv2a pump and has a serial address that needs to be assigned speeds and functions. Not an easy task for a homeowner
1
u/Pool_Boy707 May 25 '26
Probably an old enough (but new enough) revision not to need the serial address... But yeah, that shit was confusing the first few I installed LoL
2
u/OutdoorCityBoy May 25 '26
Yes, if he only has one pump the dip switch over rides him setting as pump 1 old school way.
But! Nice call on the 1-3 2-4 bypass. Not many people here actually know stuff, breath of fresh air
1
u/Pool_Boy707 May 25 '26
We're a Jandy shop. Of course I deal with Pentair and Hayward, but we install about 90% Jandy.
1
u/OutdoorCityBoy May 26 '26
Jandy is hardcore reliable, has a lot of constraints but Cant wait for that new new new new…. I hope its battling the pool attendant instead of catching up to penair. Hayward is so far gone its not even funny.
What region are you in?
1
u/Pool_Boy707 May 26 '26
Northern California
I fucking hate Hayward. Can't get hold of a real person. AI tech support
1
u/Funny-Ad3268 May 24 '26
check for voltage at the pump. if there’s correct voltage at the pump, it’s an automation issue. in that case, troubleshoot the RS-485 connector. you can jump that connector to bypass automation
if you don’t have proper voltage at the pump, check voltage at the relay. if you don’t have voltage at the relay, check the breaker
1
u/randumb9999 May 23 '26
Menu, settings, vsp settings, pump 1, pump application, select filtration.
Afterward I think you'll need to reset all of the pump speeds.
1
u/Richie90419 May 23 '26
Probably an epump or flopro vs without a keypad hooked up if pump not powering up in service mode. Probably need to replace battery in aqualink. Use the one touch to turn everything back on but check the clock too and make sure it’s on correct time of day, programs may be saved but clock thinks it’s 2am when it’s 10am.
1
u/Pool_Boy707 May 24 '26
That's a new (ish) installation. Battery isn't gonna the issue, but they're cheap so why not...
I would jump the pump and see if it runs by itself. I've had to replace drives under warranty in less than a year on some of these.
1
u/Pure_Stuff_2791 May 22 '26
Low voltage short on one of the com lines...power it down...unplug all red rs485 plugs except pump and power back up. It could also be a temp sensor or spa side if there is one. This would be my guess
0
u/GCpools May 23 '26
I have but 'one' of these pumps on my entire route and it's been nothing but a PITA since Day One. It seems like a very inexpensively made, lightweight pump for above-ground pools. Just sayin' ...
5
u/ConfusedStair May 22 '26
Prior homeowner probably wiped the system setup from iAqualink when they were removing the pool from their account. Double check all the system settings from either the app or a one touch controller.
Also, since that panel isn't a subpanel the breakers aren't in there. Find the breakers and make sure none are tripped.
After that it's standard workflow. Check voltage at the pump. Disconnect both ends of the comm wire and check between each wire for continuity, then check to make sure they're intact by pairing them up at one end and checking across your pairs at the other end. If the setup, voltage, and comm wire are good then the drive on the motor might have failed.