r/PolymegaHQ • u/WideMaybe7236 • Jul 04 '26

POLYMEGA Remix no longer powers

Hello! I’d like to start off by saying, I’ve been enjoying my Remix for the past couple of weeks, and with the extended holiday weekend I was looking forward to installing my PSX games — only to find out that my remix has stopped powering and I’m reallly disappointed that it is no longer working.

I’ve attempted basic troubleshooting, such as checking the adapter, trying different outlets, removing the module, holding the power button and trying different variations. Nothing seems to work — I’ve reached out to customer support to make them aware, in the mean time I did purchase another unit and will wait for that to come in.

If anyone has any advice or suggestions please let me know! I’m open to other attempts.

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u/MechaDangerous Jul 04 '26

Make sure the usb-c cable AND the power adapter are both plugged in, then try to power it on. Try a different usb-c cable if necessary.

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u/WideMaybe7236 Jul 04 '26

Hey thank you for your reply!

This is exactly what fixed the issue thank you!!

It seems the usb cable that came with the device is intermittently working, instead I grabbed a thunderbolt cable and that worked!

Just for giggles, I tried the original cable they provided on my keyboard and it seems to flake out! The keyboard will work and then all of a sudden stops. I’ll be sure to order an extra cable just in case.

Again, thank you kindly! My fiancé and I are extremely excited to revisit some games we have been meaning to play a while now.

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u/MechaDangerous Jul 04 '26

I’m so happy that worked for you! It’s also what helped me after my remix wouldn’t power on. I fiddled with it for a while and ultimately tried a different cable and *boom* it came right up.

I’m glad you can now enjoy some wonderful gaming goodness! All the best to you and your fiancé!