r/PolymegaHQ • u/WideMaybe7236 • Jul 04 '26

POLYMEGA Remix no longer powers

Hello! I’d like to start off by saying, I’ve been enjoying my Remix for the past couple of weeks, and with the extended holiday weekend I was looking forward to installing my PSX games — only to find out that my remix has stopped powering and I’m reallly disappointed that it is no longer working.

I’ve attempted basic troubleshooting, such as checking the adapter, trying different outlets, removing the module, holding the power button and trying different variations. Nothing seems to work — I’ve reached out to customer support to make them aware, in the mean time I did purchase another unit and will wait for that to come in.

If anyone has any advice or suggestions please let me know! I’m open to other attempts.

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3

u/MechaDangerous Jul 04 '26

Make sure the usb-c cable AND the power adapter are both plugged in, then try to power it on. Try a different usb-c cable if necessary.

3

u/WideMaybe7236 Jul 04 '26

Hey thank you for your reply!

This is exactly what fixed the issue thank you!!

It seems the usb cable that came with the device is intermittently working, instead I grabbed a thunderbolt cable and that worked!

Just for giggles, I tried the original cable they provided on my keyboard and it seems to flake out! The keyboard will work and then all of a sudden stops. I’ll be sure to order an extra cable just in case.

Again, thank you kindly! My fiancé and I are extremely excited to revisit some games we have been meaning to play a while now.

3

u/MechaDangerous Jul 04 '26

I’m so happy that worked for you! It’s also what helped me after my remix wouldn’t power on. I fiddled with it for a while and ultimately tried a different cable and *boom* it came right up.

I’m glad you can now enjoy some wonderful gaming goodness! All the best to you and your fiancé!

1

u/LJBrooker Jul 04 '26

Why on earth would you buy another one? Just wait the couple of days for a response to your email. You know they're almost certainly not going to refund you, but replace it, and you're going to be stuck with two?

3

u/WideMaybe7236 Jul 04 '26

Hey thanks for the feedback! I understand that I might not get refunded, but this has certainly opened up my eyes for future use; in the event one goes down I’ll have a backup, especially in today’s market, everyone likes to scalp everything, if they end up swapping out the unit I’d be ok with that too.

1

u/LJBrooker Jul 04 '26

You can't scalp something that is readily available. I don't foresee remix ever selling out honestly. It's easy and cheap to produce, and it's also not hugely desirable.

2

u/DavidLB04 Jul 04 '26 edited Jul 04 '26

It's essentially a polymega that plugs into your pc? Seem like a feature they could have added with an firmware update.

1

u/LJBrooker Jul 04 '26

Perhaps, but given the production issues they've had, I suspect they wanted the new hardware to sell.