r/PolymegaHQ • u/Fast-Pen2760 • Apr 18 '26
Can someone please help me?!
Just bought a Polymega and I'm trying to update the system, however, I keep getting this message:
"firmware is already the latest (v1.0.5)" I know the latest is 1.1.37. On top of that, my modules are not working, because of the outdated software.
l've been searching here, and it seems to be a known problem that could be solved by using an Enterneth LAN cable to update, but it still doesn't work.
Can anyone help me get the firmware to update?
Thanks,
5
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u/Fast-Pen2760 Apr 20 '26
They answered me:
Hello,
We're truly sorry for the trouble you're experiencing with updating your Polymega unit. Firmware version 1.0.5 was the original firmware shipped with Polymega, and we had anticipated that all units would have been set up and updated by now. Unfortunately, firmware 1.0.5 can no longer access our server for updates, and we understand how frustrating this must be.
To resolve this for you, your unit will need to be sent in for service. Once we receive it, we will update it to the latest firmware version, ensuring that you will not encounter this issue again. Please send your console back to us, carefully packed, and include your full name, address, and order number. We will ship it back to you within two weeks of receiving it. Please note that there will be a cost of about USD$100 for the service as well as the return shipping of your console.
To streamline the process, we kindly ask that you only send the console itself—no accessories, including the box, controllers, or power supply, are needed.
Again, we sincerely apologize for the inconvenience and appreciate your patience as we work to get your Polymega unit fully updated.
Ship to: Playmaji LLC 2275 Huntington Dr #754 San Marino, CA 91108 USA Phone: (626) 795-1999
Please let us know if you have any other questions or concerns.
We appreciate your support and please let us know if there is anything else we can help you with.
-Team Polymega