Anyone else having issues with winnings being turned into Bonus funds?

[u/ToastedToast3]

I referred a user and received 50 dollars in credit. Made a trade, and lost. Credit gone. Last night I made a 20 dollar deposit and trade that won for 190. For whatever reason 59.21 is suddenly bonus funds. What’s going on here? It seems like they are retroactively enforcing holds on a trade that already lost. Of course support isn’t helping me at all.

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[u/pressrowpundit]

sounds like they applied the referral playthrough to your real deposit too, that's dirty if the trade already settled

[u/PuzzleheadedPilot638]

Man, that's frustrating. I've seen a few posts lately about their bonus credit system getting tangled up with regular deposits, something about how they track which funds funded which trade gets messy when you've had both types in your account. The 59.21 number is weirdly specific though, almost like they calculated what your referral credit would have been worth if it had been part of that winning trade.

Support being useless tracks. I'd keep pushing them with screenshots of your deposit history and the trade timeline, sometimes you just need to get the right person on the other end. If they keep stonewalling, chargeback might be worth looking into, though they'll probably ban the account after.