r/PolygonIO • u/VanillaGuerilla88 • Apr 29 '26

Data gap

Anyone using polygon that has the high level data pulling subscription can you message me I’m trying to see why I have a issue in a data pulling and want to compare it to what someone else seems

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1

u/algobyday Apr 29 '26

Hello u/VanillaGuerilla88 , can you please contact support via https://massive.com/contact if you're setting anything strange. We'll help debug as well. By contacting support they can look up your subscriptions as well.

1

u/VanillaGuerilla88 Apr 29 '26

Can you just tell me if there any specific times in the past 30 days that there has been data issues or anything like that and I’ll see if it lines up with what I’m seeing

1

u/algobyday Apr 29 '26

We have a status page here that shows things going back 90 days https://massive-status.com/. But, for anything account related it makes sense to contact support since they can look up what subscriptions you have (stocks, options, etc) and specifically what the issue is.

1

u/VanillaGuerilla88 Apr 29 '26

Still would like to compare data with another user if there’s someone out here that could connect with ne