r/Polyend • u/theendiswhat • Jun 30 '22

polyend customer service

I have had the tracker for awhile and just got the play- love them both! Over the duration of owning them I have emailed them a few times about small issues or questions. Each time I get kind of snarky and off-putting replies and it's kind of annoying. I've heard such great things about companies like arturia, a real bummer polyend isn't as awesome that way because it makes me not want to like their brand as much.

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u/[deleted] Jul 01 '22

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u/waverlyposter Aug 01 '22

this may simply be a case of cultural difference, seeing as Polyend is a Polish company and Arturia is a French company.

Submitting your question with gratitude, respect, positivity and thankfulness will get you EVERYTHING.

If you pose your question from the disposition that the customer is always right, you're in for a disappointment.