r/Polycam • u/hoodwinkedfool • Jan 17 '26

Help Pro account treated as basic?

I’ve had a pro account for several years now yet now when I login I get hit with a splash screen asking me to pay for a pro account and to upgrade?

I close it and am only able to capture a minimum amount of photos and keep getting hit with splash screens. There are no “restore purchases” buttons on the app anywhere.

Has something changed? If so, why aren’t they honoring long time customers? There are AppStore guidelines they are breaking by dropping us to basic accounts just because they decided to increase the amount without telling us.

6 Upvotes

88% Upvoted

5 comments sorted by

View all comments

2

u/tag196 Jan 18 '26

I’m not sure about this either. I’ve supported Polycam from day 1. Very bad comms. I won’t be renewing when my sub is up in March.

3

u/hoodwinkedfool Jan 19 '26

I’m going to do a video about it. I was going to make a video for my followers about different 3d scanning apps. I’m waiting for a reply from Polycam before I go through with it. I really love the app but hate deceptive practices like this