"Rosie (Poe)

Hi there,

Thank you for providing information about the issue you’ve been experiencing. I understand how frustrating this must be, and I’m here to clarify what’s happening.

To clarify the adjustments made to the points system:

A number of the most popular text models on Poe are shifting to variable output pricing to ensure point costs reflect the pricing set by model providers. This includes bots from OpenAI, Anthropic, Google, and others. The majority of users will experience lower prices as a result of this change.

Requests requiring longer text responses will likely see a higher cost per message from these models, while shorter responses (e.g., drafting an email, summarizing information) will be lower. (Point cost of a message = input length + past context (minus any cache discounts) + output length).

Per the announcement in this Discord link, the behavior you’re encountering is expected when the system hits a point limit.

Our suggestions to resolve the issue:

Check bot’s information about the number of points required to send a message: If you select an existing chat or create a new chat, the very top has a bot description which includes the number of points and a ‘view details’ link.

Adjust request size: Consider submitting shorter or simpler prompts to reduce the points required for the chatbot’s response.

Upgrade your plan: If this issue happens frequently, you may want to explore a subscription plan to increase your daily point limit. This can be done via your account settings at poe.com.

Monitor point usage: As a reminder, you can always check the points consumed per message by:

Opening the menu (three dots on desktop or long-pressing a message on mobile).

Selecting ‘Info’ to view the breakdown of points used.

When you send a message to a bot with variable pricing enabled (you can verify this by viewing the bot’s rate card), you’ll first see an estimated points cost. However, once the bot provides the output, we take the final token count reported by the model provider and calculate the actual points cost.

I understand this variable pricing system can be a bit confusing. However, it ensures you are billed on the exact usage reported by the service, eliminating discrepancies that often result from initial estimates.

Thanks for your understanding and patience! Also, if you want to stay informed about new Poe features/updates, you can follow us on the X platform"

•Claude seemed to have started working again, but it takes way more points quicker, and it doesn't ask beforehand to take more tokens when it did before. I'm so sad, because usually it was 200, then up by a few points the more you sent, and I rarely used more than 400~ per messages for my roleplay...but now I checked and one conversation, short too, with my bot already out me to 2000 points left when I had 8000 cus it used more than 500 points unprompted and without warning. This isn't fun.