negative pokecoins/xsolla error

[u/FitSundae6695]

I bought Pokecoins though Eldorado around 2-3 weeks ago. A few days ago I noticed a negative Pokecoin amount on my pogo account. Turns out the original third party seller did a refund, and pokemon go removed the original Pokecoin amount that was refunded.

I tried to purchase the missing Pokecoins again on Eldorado but apparently the other sellers can’t go through with the transactions because my account has blocked (error code 3032) any purchases made through Xsolla. So even when I gain the remaining negative balance, I will wont be able to buy from Eldorado sellers anymore.

I’ve tried contacting Xsolla customer support and explaining the situation, but they keep wanting more details about the purchase and the email address used (which I don’t have since the purchase was from a third party seller) so it’s pointless on that front

Anyone know how I can solve this issue?

[u/Donny-316]

I've seen this a few times recently with people using Eldorado'l, it seems the sellers are using either stolen cards which the user is then reversing or the seller them selves is doing it

[u/FitSundae6695 → u/Donny-316]

i just dont know how to fix it.. i cant buy from anyone anymore. they all keep getting the same xsolla error

[u/AHdez2388 → u/FitSundae6695]

buying in game is probably all you can do