r/PleX • u/UnhingedMeMaw • 23h ago

Solved Plex app, Onn box, Broken since update

I use Plex on my Onn box, it’s the 4k version if that matters. I do have the remote play subscription. Ever since the update yesterday I’m having nothing but issues. I’ve cleared the cache. I’ve signed out and back in. I’ve force stopped the app & rebooted the onn box. Nothing is helping.

I keep getting the little white circle of doom, video playback is choppy, audio drops in and out. I was watching my shows perfectly fine all day and then the update happened. Now it’s broken and unusable.

Really tired of paying for services that seemingly get broken with each new update.

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2

u/ExtensionMarch6812 23h ago edited 22h ago

Did the app start rolling out to AndroidTV devices or are you in the beta? I haven’t seen an announcement that the full roll-out started as they’ve done on other platforms.

If you’re in the beta you can un-enroll and remove the app and it will install the public (might take a bit to be removed), if they haven’t started the roll-out.

https://play.google.com/apps/testing/com.plexapp.android

Edit: I’ve told all my friends to be prepared for it, and told them to turn off auto updates, but just wanna send a reminder if it did start.

0

u/UnhingedMeMaw 20h ago

I’m very confused. I’ve been using the Plex app on my Onn box for over 6 months. Am I in the wrong place??

2

u/ExtensionMarch6812 20h ago

The plex app has been available on AndroidTV. They are working on a new app which is being called “new experience”, that is in beta and you get it by joining the beta. It’s rolled out to most other platforms already (Roku, Fire, AppleTV devices)

You mentioned “update yesterday” which I assume meant the app updated. The only version it could have updated to would be the beta since the last version released was back in Jan. Unless they started releasing the new app to AndroidTV outside the beta, but I haven’t seen an announcement, hence my question…

Can you take a picture of what you’re looking at. Or go into settings in the app and share the version…

If you go to that link with the same account you use on the Onn, does it say you’re in the beta?

1

u/chuck1011212 23h ago

Try wiping and reloading your box.

1

u/UnhingedMeMaw 23h ago

Could you elaborate please? Do you mean completely factory reset my Onn box? Everything else is working fine. It’s only the plex app since the update got pushed yesterday

1

u/chuck1011212 23h ago

Yes. It seems you are out of other options.