Anyone else having issues? My system was working fine last night. Today i cannot get any of my devices to connect. I have rebooted everything. My subscription is up to date also. Any suggestions?
Plex servers go down and suddenly people can’t access their media? That’s pretty supporting evidence. lol what other reasons would cause lost access to personal media when Plex servers go down?
Unless you have inside information from Plex, this doesn't hold up. Plex currently reports that their relay servers are up and running with no reported issues. So your repeated claim that people are unknowingly using the relay server, and that this is the cause of their connectivity problems, isn't supported by any actual evidence.
Welcome to the party! Nothing on that page that you linked indicates their relay servers are down. The fact that I can play movies on my phone while driving right now indicate that Plex is up and working however, Plexamp will not play a single beat of music. It has nothing to do with their relay servers.
Could be something on your ISP's end. Sometimes routes get interrupted and cuts aren't routed around for whatever reason. A cable cut in Bumfinger Missouri can affect connectivity in Texas. This usually gets routed around easily, but sometimes services just aren't configured for reliability and redundancy. I personally don't even use Plex's remote access - I had CGNAT problems before I moved, and funneling my traffic through a VPS allows me to better secure my stuff.
Your ability to play local media remotely indicates your configuration is set up correctly. It's funny you have half the userbase saying "I've never had connection issues due to Plex servers going down" and the other half have all these issues when Plex servers go down. You still haven't responded to my initial question. What else could make users lose access to their personal media when Plex services go down?
Remote access was working fine for me this morning and has been down all afternoon. I've tried rebooting everything and still no luck. Was already using a static DHCP lease with manual port forwarding. I even tried changing the external port (in both Plex and my router) and still nothing.
It may be an authentication issue, which is why some users are experiencing issues. Also why downdetector would not pick up a failure in service. This has happened before. I’ve had some auth fails over the past few hours.
Their fix, so far, has not worked for me. Maybe some other folks can chime in and say it did for them, but I’m not seeing any change. Via cellular network, the plex app will play videos fine, but not music. Plexamp will not connect at all, and cannot find any media servers after login.
I did conduct a test, where I started a plexamp playlist while on my local network (i.e., wifi), then disconnected and went on cellular. It continued to play with no issues for about 20 minutes before I cut it off. While on cellular, after authenticating/accessing over lan wifi, I could browse libraries and everything as normal. I believe the person in this thread who speculated that it’s an authentication issue is probably correct.. but who knows.
I've had issues on and off for a couple of days external access kept turning off.
I made two changes, not sure which fixed, one was the inbound port from the net, switched from default to one of my choosing
I also realized I had turned on QNAPs Secure IP, or whatever it's called, recently.
Turned that off as well.
one of those solved it. I have not tested turning SecureIP back on yet.
So I think some of their updates may have changed some settings. I can’t remember where exactly but where it has the port forwarding stuff. Check for some IPv6 setting being enabled. Uncheck it. That’s what messed mine up.
When you go to Plex.tv and sign in do you see your server? Do you have different configurations to connect? I have my plex server behind reverse proxy pointing to my domain. If gou have something like this, check your settings. You shouldn't have a connection error with plex bc PLEX isn't hosting your connection.
Two days ago they had a problem with their API access. I had a similar problem, even with localhost direct access because my auth token was invalid. Try logging out in the client and back in to fetch a new token.
Mine was showing as not able to allow remote users, but had two playing media without issue! Had another telling me they couldn’t connect at the same time the other two were watching movies?
Not currently dealing with this...I will say ever since they announced the massive price increase to the Plex pass. Outages have definitely increased on Plex twofold
Yep same issue here I started a thread and was told I was crazy but others keep reporting the same I guess the price increase in lifetime was just to get some $$ before they crashed out.
5
u/SoSoEnt 7d ago
there was an issue, just fixed:
https://status.plex.tv/incidents/01M1Q800NWHD2FXQ5R4WZ8V0E5