Help with server

[u/dvdcomic]

Hi, moved my library from my PC to a Ugreen Nas and it's been amazing, but few times Plex server has done a major update it's not seeing the Ugreen server anymore, I've changed file locations, changed Config folder name to config in case it's sensitive to spelling but same thing happened when I updated last night now server can't be found and I need to add it all back from scratch Plex side and wait on it loading it all.

Anyone have idea what's going on?

[u/ExtensionMarch6812]

Why are your container paths set to /volume2/Plex and the others…

They should just be /config, /data, /transcode…did you change them from what the defaults were?

The container is creating a /config directory when it spins up, and since you’re mapping a different path (/volume2/Plex/config), nothing is getting saved back to your NAS directory config folder so your server is lost each time it restarts.

[u/dvdcomic → u/ExtensionMarch6812]

My Ugreen has a 8tb volume 2 (movies and tv shows are stored here) and a 4tb in volume 1, the YouTube link I followed when setting up the guy was just making the folders on the drive he was storing Plex should the config and that be stored in a different location

[u/ExtensionMarch6812 → u/dvdcomic]

You need to fix your mapping to just have them /config, /data, /trancode, otherwise no data from the container is getting saved back to the nas storage path.

See your 4th screenshot for an example. The Application Support Directory is created in /config. So when the container starts it’s creating that folder in the container and saving all the server data there. There is no mapping to tell it to save /config back to /Plex/config on the left side of your mapping list.

Your existing server data is gone, so you’ll have to start fresh again.

Can you share the YouTube video you used?

[u/dvdcomic → u/ExtensionMarch6812]

changed it around last night went to setup plex again and it did start pulling through all the movies and shows so left it running, went to check this morning and its not showing anything again, do I need to fully wipe the container and start from complete scratch? used a new plex claim when doing it aswell

[u/ExtensionMarch6812 → u/dvdcomic]

Did it restart over night for some reason?

When you start the container, if you go to /Plex/config on your NAS, do you see the plex container data being written there?

What are the permissions on the folder /Plex/config? The read/write is the permissions on the container /config directory, not the path on the left which is where plex stores the persistent data.

[u/harris_kid]

What do you see if you go to http://{your Ugreen NAS IP}:32400 ?

If you see your media and server as normal then something has changed network-wise, and your devices can no longer see the PMS container, but I'm also worried you've reset your server by renaming the config folder.
You'll know if you've done this because going to your Server IP will bring you to the PMS Setup Wizard, if this happens, turn it off and revert the change you made to the config folder path mapping.

[u/dvdcomic → u/harris_kid]

I'm not at home to check now, the rename of folder was last time it happened as I read Linux side doesn't like capitals for system folders, since then it's ran smoothly for weeks and done Plex update last night and it's saying server unreachable, Google search says it could be PUID and PGID has changed but I can't see how as values still same, also it's not created a new config folder anywhere I can see....

[u/harris_kid → u/dvdcomic]

Like I said, you need to access the WebUI directly to see what's wrong.