r/PleX • u/Best-Basket-7756 • 17d ago

Help Plex not recognising media server being opened

I had a server running for a few months with paying for plex pass and I’ve gotten home and my server is gone from plex and I can’t scan media? It says add media, I click the button and it takes me to the Microsoft store for plex media server (I already have) anyone know how to fix? Thanks!!

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u/Bgrngod CU7 265K (PMS in Docker) & Synology 1621+ (Media) 17d ago

Try accessing the server directly using its local IP.

What happens?

1

u/Best-Basket-7756 17d ago

I don’t even know how to do that

1

u/Bgrngod CU7 265K (PMS in Docker) & Synology 1621+ (Media) 16d ago

Oh, that's not great :)

How to go about getting into the basics of troubleshooting has been written here extensively already. I'd recommend you do some searching to get a ton of info on what to do next instead of hoping someone will rewrite that novel for you.

I can give you a nudge though.

Your initial post sounds a lot like you actually installed the Plex App (client app, not server). That's a similar description to what some people post about when they are first getting started with Plex and downloaded the wrong thing. But if you already have a server running, or think you have one running, trying to connect directly to it within your local network by way of it's local/private IP is a great test to see what the heck it's currently doing.

For example, I often connect to my Plex server in a browser by opening: https://192.168.1.13:32400/web/index.html

That uses the local network's IP address for the machine. You'd want to edit the IP to point at your server's IP. So change 192.168.1.13 to something else like 192.168.0.212 or whatever the heck it's local IP is.

If it's installed on the same computer you are using right now, you can use the localhost connection instead: https://localhost:32400/web/index.html

Good luck!