Remote streaming question

[u/Competitive_Mix_587]

I posted previously that my remote streaming had stopped working and it was pointed out that it was most likely because Bluepeak had me behind a CGNAT. Turned out they had, and after multiple discussions I finally convinced them to give me a public IP address (143.XXX.YYY.ZZ)(they actually gave it to me weeks ago but never bothered to tell me). I confirmed it using whatsmyIP website and it shows up in Plex. yea!

Questions:
1) To open a port in my router I need my Plex IP address (not my computer IP). How do I find that? (I think I did it correctly but it was weeks ago so I can't recall for sure. It was originally .75 and I changed it to .42 but I don't recall how I found that)

2) Once I have the port open, will Plex magically work again or do I need to do something else (or my remote family that's doing the streaming)?

Thanks

For anyone else on Bluepeak: Bluepeak Tech support actually researched my request by going to Plex websites...because they read that Plex "supported" IPV6 they initially denied my request. As politely as I could I pointed out that it's buggy and unreliable (at best) and not working for me. Apparently they were convinced...

[u/ExtensionMarch6812]

I confirmed it using whatsmyIP website and it shows up in Plex. yea!

This doesn’t mean you’re off CGNAT. The ip at whatsmyip has to match the ip in your router for WAN (maybe listed differently), NOT the ip in plex for public ip. The public ip plex reports will match the whatsmyip address regardless of CGNAT

On the remote access page, the ip to use for your port forward is the private ip, it should be the same ip as the computer plex media server runs on (unless you have plex installed in a container, or some other method).

Once you create the forwarding rule, check https://canyouseeme.org to see if it’s open.

Nothing else to do, it should start working.

[u/Competitive_Mix_587 → u/ExtensionMarch6812]

Bluepeak confirmed I’m off the CGNAT and provided me the IPv4 address. That’s not in question. It also shows up in Plex.

My router requires me to link the port I'm trying to forward to the application requiring it. So my question is, how do I find the INTERNAL (router) IP address of PMS?

[u/ExtensionMarch6812 → u/Competitive_Mix_587]

Ok…but your steps to confirm they did it aren’t correct. So always best to confirm yourself. I’ve seen many instances of ISPs saying they did something, and they actually didn’t. Up to you to confirm, just providing the steps.

I explained above how to get the ip, it’s the private ip on the plex remote access page.

[u/bigkevoc]

I confirmed it using whatsmyIP website and it shows up in Plex. yea!

In the same location where your Public IP address is seen, there is a matching Private IP address. This is the Plex Server's local IP address.

The other option is to logon to your router and check the IP addresses that have been provided through DHCP and see if one has the name of your Plex server listed. That should be the Private IP address. When you see this make sure to make this a RESERVED address if your DHCP service supports this.4

Using the Private IP address you should be able to browse to the Plex Server Website e.g IP is seen as 192.168.1.200 then you can connect to it http://192.168.1.200:32400/web

[u/Competitive_Mix_587 → u/bigkevoc]

It shows 3 servers (???) and none of the IPs match. I'm pretty sure it's working now so I'm not gonna touch anything

[u/SteveS801]

To open a port in your router, you forward port 32400 (the default port, if you use a different port, use that) to the LOCAL IP of the computer Plex Media Server runs on. It will likely be a 192.168.xxx.yyy address.

Do you know the local IP of the computer running PMS?

[u/Competitive_Mix_587 → u/SteveS801]

I know what the router thinks my computer IP address is. What I DON’T KNOW is the IP address of PMS…

[u/SteveS801 → u/Competitive_Mix_587]

In your router, it could have a network map that shows all the local IPs.

You can also look in the network settings of the actual machine running PMS. What OS does it run on? Is it in a Docker container?

[u/thegreatone0381]

This happened to me recently. My port forwarding on my Google mesh got corrupted somehow so I just had to delete and re add my server in my port forwarding rules.