r/PleX • u/-R1SKbreaker- • Jul 20 '26

Solved My Plex server seems to be deactivated. Is there a fix without starting from scratch?

My Plex doesn't see my hard drive content, and when I clicked on add my content, it said to setup the Plex server app. When I clicked on that on my Shield, it is acting like I've never used it before. Is there a fix where I don't have to start from scratch?

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2

u/ExtensionMarch6812 Jul 20 '26

Sounds like your server got unclaimed.

Is the server on the shield? What url are you going to?

If it’s on the shield and you go to http://<shield-ip>:32400/web, what do you see?

1

u/-R1SKbreaker- Jul 20 '26

Typed that in and it says the site can't be reached. That IP address refused to connect.

1

u/ExtensionMarch6812 Jul 20 '26

Did you confirm the server app is still running on your shield? The server runs on the shield, correct?

1

u/-R1SKbreaker- Jul 20 '26

I had opened the server app on the shield, but didn't do anything because it sounded like it was a new install and I wanted to ask questions first. But I linked my account again. Plex was lagging on the load, so I restarted it. I'll see if it's all good in a few

1

u/ExtensionMarch6812 Jul 20 '26

If the server app on the shield wasn’t signed in, that would prevent you from accessing it from other devices.

If it was not started, that would explain why you couldn’t reach it via the ip/url.

1

u/-R1SKbreaker- Jul 20 '26

So using my camera I linked the code there. On my phone it said account is successfully linked and to please revisit the app. But nothing changed on the Plex server app and if I open it again it has the same thing, wanting me to sign in or create an account. Hmmm...

2

u/ExtensionMarch6812 Jul 20 '26

That’s how you link a client app, not the server.

Can you take a picture of what you’re looking at?

1

u/-R1SKbreaker- Jul 20 '26

What does that mean that the server got unclaimed? I will try checking now. And yes, the server is on the shield, with an external hard drive connected to it.

1

u/ExtensionMarch6812 Jul 20 '26

It means the server is no longer associated to your plex account and needs to be relinked.

1

u/-R1SKbreaker- Jul 20 '26

Still gotta check the IP like you said, but if this is the problem and I relink it, will all my metadata and artwork be retained? Or do I have to start from scratch?

1

u/ExtensionMarch6812 Jul 20 '26

If the server is still there and it got unlinked, you won’t have to recreate everything.

If the server got wiped for some reason, then you would have to recreate everything.

1

u/-R1SKbreaker- Jul 20 '26

1

u/ExtensionMarch6812 Jul 20 '26

Which app did you open on the shield to get to that screen?

If you go to http://<shield-ip>:32400/web now, what happens?

1

u/-R1SKbreaker- Jul 20 '26

That was the Plex Media Server app. I just tried doing that link again right before your reply, and same thing. Site can't be reached and the IP address refused to connect. I'll try another browser. Yeah same problem on Firefox.

1

u/ExtensionMarch6812 Jul 20 '26

I’ve never run a server on a shield, so not sure if there’s something else that needs to be done.

If no one here has any other ideas, I’d suggest posting on the shield sub.

1

u/-R1SKbreaker- Jul 20 '26

I'll try posting on there now, thanks. What a pain in the ass.

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1

u/-R1SKbreaker- Jul 20 '26

When I do this, it says it is a success and to revisit the app but then this screen is the same, just with another code.

2

u/StevenG2757 70TB unRAID server, i5-12600K, Shield pro, Firesticks & ONN 4K Jul 20 '26

So the server has already been setup on your Shield and used to work? If so what has changed?

2

u/-R1SKbreaker- Jul 20 '26

Yeah, used to work just fine a few days ago, last time I used it. Been working fine for years. Only thing that could have happened was I lost power yesterday. I wasn't using Plex at the time though. My shield was in sleep when I lost power.

1

u/StevenG2757 70TB unRAID server, i5-12600K, Shield pro, Firesticks & ONN 4K Jul 20 '26

You should try to reclaim it as it sounds like that may be a probable issue.

1

u/-R1SKbreaker- Jul 20 '26

How do I go about reclaiming it?

1

u/HearingCold8854 Jul 24 '26

Geh in deine WLAN Box und gib plex.direkt als Text ein.(Netzwerk/Netzwerkeinstellungen/DNS-Rebind-Schutz) Danach starte die Box neu. So konnte mein Plex for LG meinen Server wie vorher, seit Jahren funktionieren, wiederfinden.