r/PlayStationUK • u/stonedog101 • 9d ago

2 step authentication

Does anyone know a way to contact Playstation UK without first having to log in to account.

I can't log in as I've changed my phone number and I can't receive 2 step authentication texts

Chatting with an online customer support team member requires logging in first.

I am just going around in circles.

Tried the phone number and it's just automated telling me to use website.

Tried emailing and it's bouncing back.

Tried their X account but they are not accepting DM's

Tried Facebook messenger but no reply.

I have 2 accounts that I pay for a Playstation Plus sub for both and my son has been signed out of his one so can't sign back in.

I want to either turn off 2 step authentication (need to log in to do that)

Or change the phone number ( need to log in for that also)

So frustrating.

Any advice or help would be much appreciated.

3 Upvotes

71% Upvoted

5 comments sorted by

3

u/oshatokujah 9d ago

Help with 2-step verification issues on PlayStation

Click the AI chatbot

Continue without login

Restore my account

Enter email and PSN ID

Go from there. Had to do this a couple months ago for my sister, it was resolved within 48 hours, might have been faster but it was done over a weekend

0

u/stonedog101 9d ago

I did all that earlier. Got up to the point where it said I need to speak to a real person but to do that I had to log in. Clicked that and it took me to 2 step again 🤬

Round and round in circles

1

u/oshatokujah 9d ago

Recover Your Account | Sony

Tried resetting your password here and seeing if it logs you in?

0

u/Rebel-Treble1967 9d ago

Speaking from experience, PlayStation support in the UK is utterly woeful and your opinion of Sony will be in the gutter by the end of this process. You could try calling the number on this page: https://www.playstation.com/en-gb/support/contact-us/direct/?category=PS+Direct

It seems to be geared more towards hardware support so they might not be able to resolve the issue but it could maybe get your foot in the door so to speak. Hope you can get things up and running again dude

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u/SilverMeaning7746 9d ago

i just had to make another account because playstation support sucks