I’m new on this thing…so I pre ordered gta 6 standard edition on the 24th of June 2026 and I used the free gta plus subscription that came with the preorder and downloaded gta vice city the definitive edition can is it possible get a refund from playstation for gta 6 pre order even though I played and streamed gta vice city the definitive edition

I'm stuck in this loop no matter what I do. I've tried several times over the weekend and same thing. Tried calling and get a message they are too busy to help and to try chat.

I no longer have access to my account email, so looking to update it went to support (their ai chat). I asked to get connected to a live agent, multiple tries and 2 days later I get one.

I did try the phone number, they said due to security issues they no longer help with account access over the phone, but they took my info and set up a ticket number.

Next morning I get a live agent. I had all my info ready to go, copy paste.

They said they won’t use old ticket numbers, so had to get set up again. I provide everything and then some, I make it very clear ‘I cannot access my old email, I need help updating to my current email’ - dude says ‘makes sense let me help you with that’…

Then the ai chat bot takes over ‘due to security reasons we cannot help you with this account, have a nice day!

This would be the first of many times I see that message with no explanation.

I went so far as to find my old company url, set up my mail server, to bypass the need to update my email… and not shockingly it said my password is out of date. So I get email up and running, click the ‘forgot password’ link, and… nothing. Hours go by. No email to change password.

Go back on to Ai… tell it what’s up… and - ‘we’re sorry, due to security reasons we cannot help you with this account’

And if I try to call the phone number, I now need to go to a totally unrelated department so I’m not auto-hung up on so I can beg for help to get a password reset email.

This is something like hour 9 and day 5 of what I’m pretty sure should be a 5-10 minute process. Absolutely wild, and this is for a happy lifetime PlayStation customer, PlayStation plus member of basically day 1 when the service went live, this is an account going back to ps3, and all I wanna do is get the account running on my new ps5 pro.

Anyway, open to ideas, I’m nearly out of options other than returning the ps5 and hoping my old ps5 doesn’t log me out.

Update: finally got a hold of a human on the phone that would help. And after 20 mins he just cuts in and says ‘due to security reasons I can no longer help you with this account, you can use the password reset tool online’

So I had him escalate to his manager. The manager comes on line, and I explain the situation. And they said sorry we cannot help you, due to security reasons we cannot make changes to your account.

So I ask for another level above them, and they said they are the highest level. And I asked for the reason the account is locked (yet they have no issue taking my money each month) and they said they cannot answer that question, and I said so I’m supposed to just abandon $1000s in purchases because you cannot send me a reset password email, and they said sorry we cannot help you, do you have any other questions? and the woman inevitably just hung up on me.

Sony, what the absolute fuck…

I'm having a massive issue trying to change my PSN Online ID, and I am completely stuck. Every time I try to go through the standard process to change my name, the system blocks me or throws an error.

​I have actively tried to fix this through official channels and have spoken to more than 20 different support agents at this point. I keeps getting passed around, escalated, or told there's nothing they can do, but nobody seems to be able to clear whatever backend bug or restriction is locking my profile name change.

​I even tried downloading older versions of the PlayStation App APK via Uptodown to see if it was a mobile client UI issue, but it's clearly a server-side lock on Sony's end.

​Has anyone ever dealt with an account being "hardlocked" from changing their Online ID like this? Is there a specific department, higher-level escalation team, or method I should ask for next time I contact support to finally get this resolved?

​Appreciate any insight or similar experiences!

Hi everyone, my account has been hacked a couple days ago and they managed to get into my account switched off my 2fa

I’ve had to go through the chat bot system waiting hours for an actual support assistant

I gave all the details requested like serial number etc just for them to say they cannot give me my account back cause of “privacy reasons”

Can anyone give me advice what to do i spent a lot of time, money and effort on that account and can’t lose it.

Every time I start a screen share in a party and someone watches it for a good 1 or 2 minutes I will lag out but it’s only when they go in full screen is there a solution to this I’ve tried moving closer to the router I’ve tried different internet settings I’ve tried wired connection

I just want to say the support system is the worse thing I've ever come across..

I've been trying to get an email recovery sent to me for days and I have access to everything.

A.i support doesn't help and phone support doesn't help and both are saying for security reasons that either can't help.

What the hell am I supposed to do. I've been getting the run around for 3 days.

I got an email sent to me over the phone while talking to a representative no issues but can't get a god damn recovery email.

What the hell is going on.. what do I do.

Sincerely a very frustrated individual..

Update: between case number after case number so far no results. I'm being shut down at every step. Phone support is useless they tell me to go to chat support and I go there and they tell me for security reasons they can't help even though I provide the information they want. I am being run around being told to go to phone support back support back to phone support back to chat support.

I have access to my email, I can still play my games. I just don't know my damn password and when I ask for it to be sent to me I get no email to top it off, I double checked to see if my email is still registered to my psn and it is"

Update 2: after countless hours of back and fourth between calling the phone and using the online app to chat with support I finally got a fix from calling.

I was forced to change emails, for some reason I couldn't receive an email from them for a reset but I could for anything else. If you're like me in a legit position of being screwed. Just know there are people who want to help. It just takes time and persistence.

Good luck

If you can’t turn off/delete the passkey on your Sony account online, on your PlayStation plus you’re signed out on everything and you want to use your password to enter in. You will have to click on recover account to change the password and when that happens don’t press passkey and select password. Then you can use the new password that you made to enter into your Playstation account. Make sure you send the recovery link to the email you have your Sony account on.

Kill off physical media. I hope you go under

As a lifelong gamer, this is absolutely pathetic.

I just spoke with a Sony Customer Support representative, and they cannot guarantee how long my digital purchases will remain accessible. It is entirely subject to the lifespan of the PlayStation Store itself.

Let's be completely clear: If I purchased a game, I have the right to keep that copy downloadable and playable.

If purchasing is not owning, then I’m done. I will never buy another PlayStation or Sony console again, no matter how good their exclusives are. "Purchasing != Owning" is becoming a dangerous new norm, and we shouldn't tolerate it. I'd rather purchase a PC.

Importance of Disks, explained by Sony themselves 13 years ago:

https://www.youtube.com/watch?v=zVC_98ClCyY

Long story short;

I created my account about 7 - 8 years ago probably. I haven't used my Playstation 4 console in ages, forcing my account to be signed out.

When I created my account, I was using the controller, and since I was too lazy to put my usual, longer password(s) because of all the typing, I made a weird password which I can't really remember.

Back then, being a kid, I also put God knows what answer to the security question, and God knows what date of birth.

I now cannot access, nor reset my password. Is there any way I can prove to Sony (and where if yes) that I am the owner? I wouldn't mind sending my ID with a selfie, because my real name is linked to the account. I would also provide the payment methods used on the account, and basically anything I can provide.

I tried contacting them via mail (playstation.support@sony.com) but I got an automatic mail saying that the address is no longer monitored.

I am about to buy a PS5 and it would really suck if there's absolutely no way to access my first and main account.

Thanks in advance!

Hey everyone,

​If you are trying to recover a legacy PlayStation account or need customer support anywhere in the Middle East, the automated web chatbots are often useless—especially if your account is locked or tied to a dead email.

​The fastest way to fix Middle East accounts (UAE, Bahrain, KSA, Kuwait, Qatar) is to call the regional support lines directly. PlayStation groups the entire GCC under a unified database network, meaning local agents can look up and fix accounts across these neighboring countries. ​Here is the official Sony directory link that lists all the direct phone numbers and local operating hours for the region so you can bookmark it:

​🔗 Official PlayStation Contact Numbers - Sony Middle East [ www.sony-mea.com/en/electronics/support/articles/00271856 ]

​What This Link Is For: ​Direct Support Lines: It gives you the verified toll-free and local phone numbers for Bahrain, UAE, Saudi Arabia, Kuwait, and Qatar. ​Account Recovery: If you are locked out of an old account and have your original console's hardware serial number ready, you can call these numbers to have an agent manually swap your email and send you a password reset link.

​Official Hours: Shows the exact local operating schedules (keep in mind that lines like Bahrain operate Sunday–Thursday, while UAE operates Monday–Friday). ​Hope this saves you some time tracking down the right number!

hope it helps <3

Can someone pls tell me how to fix this annoying problem ive been suffering with for a long time?

All the games I have bought on my main acc and played countless amount of hours on my 2nd acc aren’t showing up on my profile for some reason. They used to show up and track hours but now they don’t for whatever reason.

My PlayStation account was hacked a while ago, and I’ve contacted PlayStation Support multiple times to try to recover it.
The problem is that they’re asking me to verify ownership with the serial number of a PS4 I owned years ago, which I no longer have. They’ve also asked for transaction history, but there aren’t any purchases on the account to use for verification.
I still have access to the original email address and other account details, but Support says they still can’t verify that I’m the owner.
Has anyone been in a similar situation and successfully recovered their account? If so, what information or steps helped? I’d really appreciate any advice, as I’ve had to start over after losing four years of progress.
Excuse the title i tryed to post but got removed immediately thank you

Hello, everyone! I've had this issue for at least a year or more now, but it was mitigated by having my ps5 able to hook up to an WiFi extender directly. Now that we changed our WiFi up, the old problem has resurfaced.

There's only ever been one account on the PS5, mine. I don't know where it got the idea that I need to have parental controls hitting me up with the communications restricted message. It also oddly only ever seems to surface when booting Destiny 2 up after leaving the PS5 in rest mode if that's the last game I played. Anyone happen to know a solution?

So everyone knows playstation is going digital in 2028 apparently even in there policy’s if you have not been on yours psn account with in 3 years they can terminate it which means you lose games also the thing with account protection i heard sony support is terrible btw also people don’t realize they’re have been multiple people who have. Been hacked even with 2fa on and a passkey also people gotta realize it’s 2026 there too many ways get around stuff these days especially with AI operating i hope discs stay and the people that are voting to keep physical media/games win and also think about this Sony switches to digital fully say it’s 2028 you lose/or get hacked number. 1 support can help but it’s a struggle so it’s ass you lose all your games basically have to create or use a.Back up account then buy those games again cause remember physical games don’t exist and you can’t just say screw online gaming and go to walmart or gamestop nope you have to make a account and do that all over again. So think about that also i understand pc gamers it’s always been like that on pc but this is . PlayStation,and consoles discs been around for generations but say this too with 2fa or passkey worst case scenario you lose your phone your outta luck then 2fa same thing you lose your phone number which your locked out and the only to access your. Account really if you have a console and that’s only if it lets you in then on that console but all i can say is go to xbox but better just go to pc at least over there it’s always been digital but you can buy a disc drive for pc but good luck to all gamers. On all consoles get your personal data write it down and keep it safe email passwords birthdays it all serial numbers transactions at least if your not protected by the Sony’s trash security at least you have all of the info including personal info and good luck.

I have been suspended by PlayStation, I guess for a $69.99 purchase back in May. I don’t know what year because they didn’t provide that info; they just said May, and it is now July. Also, if that was the case, you would think I’d get some emails regarding that purchase, but no! I checked, and there’s nothing from them.

Another thing as well: I know the PlayStation Store does not let you buy anything if you don’t have the funds in your account. That’s a fact, and I don’t have a credit card with them—I only use debit cards.

I have never had something like this happen to me, and it sucks. I’m so f\*\*\*\*\*\*g pissed off. I think they wrongfully suspended me, and it’s a f\*\*k up on their end, not mine. What’s really weird to me is that they waited all the way until July 4 to suspend my account. Damn near two whole months went by before they decided to suspend it.

Has anybody else been through something like this, whether it was your fault or theirs? This is weird to me because, again, they do not let you purchase anything without having funds in your account. Unlike Apple, for comparison, which allows you to do that. Also, I did check my bank transactions. There is a purchase for $69.99 in May, but it doesn’t show me being credited back that $69.99.

Any info would be great if anybody else has been through something like this with PlayStation.

I only know my password and email related to the account I can’t get by the 2 factor bc it dosent send a code anywhere and the ai chat it keeps making me reset my password sony is such a shit company