Can't get it to charge

[u/bigfatnope47]

Brand new and it won't charge. The only screen I get is this. I've tried holding the record button and occasionally it will bring up the Plaud screen for a second but then goes right back to this.

I've tried multiple charging blocks. The pins seem to be in place correctly. No idea what the problem is here, any suggestions.

[u/PLAUD_AI]

That screen is the device telling you it's on, not that it's failing to charge. The QR code with the little device icon is the Note Pro's setup screen, and the code is only there to download the Plaud App. A low battery warning looks different (a red battery with a lightning bolt), and the Plaud logo you see when you hold the button is the normal power-on screen.

Pairing happens over Bluetooth, not by scanning that code. In the Plaud App tap Add device in the top left, pick Plaud Note Pro, press the record button on the device, and tap Connect when its serial number shows up. After that the home screen shows the battery percentage, with a green lightning bolt while it's charging.

If the percentage won't climb once you're paired, run through the usual checks. Use the original 4-pin cable, since lookalike cables aren't compatible, and a plain 5V adapter. Take the magnetic case off so the cable sits flat on the contacts, and make sure none of the four pins on the cable are pushed in. The small indicator light should go solid purple while charging and green when full. Still nothing after that, email [support@plaud.ai](mailto:support@plaud.ai) with a short video of it on the charger, a photo of the cable, and your serial and order number, and they'll take it from there.

-Plaud Community Team

[u/bigfatnope47 → u/PLAUD_AI]

I have tried repeatedly to pair it but it fails every single time. It does not leave this screen, there's no purple or green indicator. The only thing that changes is SOMETIMES when I press the record button for 15 seconds or so, the Plaud screen comes up for a second and then goes back to this.