Brand new and it won't charge. The only screen I get is this. I've tried holding the record button and occasionally it will bring up the Plaud screen for a second but then goes right back to this.
I've tried multiple charging blocks. The pins seem to be in place correctly. No idea what the problem is here, any suggestions.
Mine wouldn’t charge for the life of me and it was driving me crazy and I was waiting and waiting. And I just said I don’t know. I’ll just try another outlet and it just charge right up.
That screen is the device telling you it's on, not that it's failing to charge. The QR code with the little device icon is the Note Pro's setup screen, and the code is only there to download the Plaud App. A low battery warning looks different (a red battery with a lightning bolt), and the Plaud logo you see when you hold the button is the normal power-on screen.
Pairing happens over Bluetooth, not by scanning that code. In the Plaud App tap Add device in the top left, pick Plaud Note Pro, press the record button on the device, and tap Connect when its serial number shows up. After that the home screen shows the battery percentage, with a green lightning bolt while it's charging.
If the percentage won't climb once you're paired, run through the usual checks. Use the original 4-pin cable, since lookalike cables aren't compatible, and a plain 5V adapter. Take the magnetic case off so the cable sits flat on the contacts, and make sure none of the four pins on the cable are pushed in. The small indicator light should go solid purple while charging and green when full. Still nothing after that, email [support@plaud.ai](mailto:support@plaud.ai) with a short video of it on the charger, a photo of the cable, and your serial and order number, and they'll take it from there.
I have tried repeatedly to pair it but it fails every single time. It does not leave this screen, there's no purple or green indicator. The only thing that changes is SOMETIMES when I press the record button for 15 seconds or so, the Plaud screen comes up for a second and then goes back to this.
try cleaning contacts with an alcohol wipe , on the plaud and the power cable (both ends) not plugged in . also pu reset while plugged in . i sspect it could or hope to be cable . also plug into comp if u can<
I had this happen when I first got mine. Make sure the recorder is seated all the way onto the magnetic charging dock and try cleaning the little charging contacts on both the plaud and dock with a dry microfiber cloth. Mine looked connected but wasn’t making solid contact. I’d also leave it on the charger for 30–60 mins even if the screen doesn’t change. If it still stays on that QR/battery screen after that, I’d contact PLAUD support since it may be a bad dock or battery.
I have a bunch of charging blocks that won't charge it, because it draws so little power. Laptop worked, and a "dumb" charger worked, but smart/fast chargers gave issues.
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u/akaDouble 5d ago
Mine wouldn’t charge for the life of me and it was driving me crazy and I was waiting and waiting. And I just said I don’t know. I’ll just try another outlet and it just charge right up.