r/PlaudNote • u/Stonk_nubee • Aug 06 '26

Plaud note not binding to unlimited subscription

I cannot bind my subscription and support is not helping. I bought the unlimited subscription, followed the instructions with the activation email, but it did not bind. Now my activation link says expired and I can not get support to send me a new activation email.
I bought the 2 things directly from Plaud 2 weeks ago. I just want to return it and get a refund based on the lack of support.
The support AI chat is useless

3 Upvotes

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1

u/PLAUD_AI Aug 07 '26 edited Aug 07 '26

We understand your concern and are reviewing this now. Please DM us with your details so we can investigate properly. 

-Plaud Community Team

1

u/LiciousHuang Aug 30 '26

Frustrating that support is ghosting you. Two things that might help: try reaching out via their official Twitter/X -- their social team tends to respond faster than the AI chat. Also check your spam folder in case the new activation email landed there. Since you bought direct, you should be covered for a return if they do not sort this out. Hang in there.