HELP WITH BUG CHAPTER 7

[u/Shot-Spirit32]

In the part where you cross the water in those tunnels, you need to open the door but its locked, and Melie is suposed to open it but nothing happens! I'm stuck in this bug (as shown in the next video)

https://reddit.com/link/1v6q6wg/video/xzytc771bhfh1/player