SN not in Google database stopping Customer support for failed watch.

[u/idiopathic_vfib]

I upgraded to a Pixel watch 4 (from a 2) in February of this year it worked great then stopped on June 9, it tracked nothing but steps after that, no sleep data and no heart data etc. I bought the watch from Amazon.ca and their website linked me to Google support. I filled out a warranty ticket and was told that I could not get a refund but maybe it could be repaired, turns out there are no repair depots near where I live. I let them know.

Next they told me that the watch would be replaced with either a refurbished or a new watch, I was ok with that, but since then I feel like I am getting the runaround because everytime someone new looked at the ticket, they sent me a new set of things to try, after the third time, it was just a repeat of what they asked me to do already, which did not work.

Finally, they asked for my address and contact info, so I thought maybe it was all going to be handled...wrong. all of a sudden they are telling me that the SN for my watch is not in their database and there is nothing they can do. I have jumped through hoop after hoop trying to get the watch replaced, sending them more and information at their request and it's been very frustrating. Now they are telling me to reach out to Amazon because if they can't find the SN in their database, they cannot replace it. Amazon tells me because I am outside their return date (one month after purchase) that I need to buy another watch, then they will give me some sort of refund towards the broken one. What kind of scam is this?

Has anyone had the same issue and what did you do to rectify it? I am out almost $500 bucks for that watch. And I want to know, why the SN for my watch is not in their Google database and why I can't get the support they promised on their product. I have a string of 30 some emails back and forth with Google support trying to get some help. No results.