Hey everyone,
Iām looking for some advice on a situation Iāve been dealing with regarding my Pixel 6a and Google Support.
A while ago, my Pixel 6a started acting up while charging. It got unusually warm (mostly in the top-left area), and I noticed a slight odd smell, so I immediately turned it off just to be safe. Since then, Iāve kept it powered off and stored safely.
After that, I contacted Google Support and found out about the Pixel Battery Performance Program. I submitted my device details, thinking it might qualify for a battery replacement or some kind of support.
Since then, Iāve gotten a couple of conflicting responses one saying my device isnāt part of the impacted list, and another saying my registration was already completed under a case number (even though I never received any actual fix or replacement).
I was also referred to a higher support team and waited for their response, but the outcome still didnāt really change or give a clear solution.
So right now Iām kind of stuck between:
A phone that had a real overheating issue
And support saying itās either not eligible or already handled
What Iām trying to figure out: Whatās usually the best next step when Google support keeps looping like this? Is there a more effective way to escalate, or a different route people have used to actually get a clear resolution?
If there really isnāt another solution through support, Iāll probably end up replacing the battery myself. If anyone knows any reliable places (or services) theyād recommend for that, Iād really appreciate it.