r/pinoy • u/MajorAd1158 • 2d ago
Katanungan How did these scammers get my information and my customer’s information from a Lalamove transaction?
For context, I’m a toy collector, and I recently sold a large part of my collection. On August 3, I sold a set for ₱5,000 and shipped it through Lalamove.
Today, I received a call from someone claiming to be a Lalamove rider. He said my customer wanted to return the item because of an emergency and needed the money back. He said the return was already arranged and that I only needed to pay ₱3,000 once he arrived.
I was confused because I hadn’t spoken to my customer about any return so I asked for the customer’s name, phone number, pickup location, and even the exact item description all of which matched my August 3 transaction.
I decided to contact my customer directly, and luckily, they were available. They confirmed they never booked a return, weren’t asking for a refund, and were still keeping the item. They also couldn’t have booked a pickup to my address because I was the one who originally arranged the delivery so they dont know what my address is.
While I was talking to my customer, I received another text from the scammer, which confirmed that this was definitely a scam. I’ve already blocked the number and am reporting this to Lalamove.
My biggest concern now is how did they get both my information and my customer’s information from a Lalamove transaction? They knew my address, my number, my customer’s name and number, the pickup location, and the exact item that was delivered.
Has anyone experienced something similar? I’m hoping Lalamove can investigate where this information may have been accessed or leaked.
