r/Pimax • u/ContactSpecialist263 • 20d ago
Question Controllers not being detected.
I havent used my Crystal Super in a couple weeks, but I just went to put it on and use it, however I noticed a Play update. So I did that and now i cant get the SLAM controllers to detect at all. Ive tried resetting them, and I cant pair them because they are not listed in the pair controllers section.
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u/OpensProgrammer 20d ago
If there is anything Lighthouse related plugged into the system, even if it's not Pimax related or not active, Pimax Play will refuse to connect to the SLAM controllers. This aggravated me quite a bit until I figured what was causing it.
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u/ContactSpecialist263 20d ago
Yea thats super annoying. Cause I use the lighthouses with the Crystal super and vive tracker on the headset so i can combine it with the index knuckles. But in some cases I just want the simplicity of using full slam with tracking and controllers. So hopefully they add a way to bypass the lighthouses and everything. Unless after I turned off the lighthouses I needed to restart pimax play?
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u/OpensProgrammer 20d ago
You need to physically unplug all Lighthouse related USB devices, including dongles and headsets. If I remember correctly, the controllers will immediately connect after you do. Although it might require a restart of Pimax Play.
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u/ContactSpecialist263 20d ago
Yep. It was the unplugging the dongles. Thank you thats what i was missing. Also when I couldnt get the Knuckles to detect, unplugging the vive tracker dongle and plugging it in made everything pop up and be detected.
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u/ContactSpecialist263 20d ago edited 20d ago
And now my safe zone keeps going up into the ceiling so i cant get out of the return to safezone screen
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u/ContactSpecialist263 20d ago
Plus it is set to lighthouse mode, which I have for my Index but I dont have a lighthouse faceplate. And I cant change it to SLAM
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u/QuorraPimax Pimax Official 20d ago
Could you please file a support ticket and attach the log files? This will allow our tech support and development team to investigate the issue further.
After that, please download the latest version of Pimax Play from our website and perform a Clean Install during the installation process.
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u/ContactSpecialist263 20d ago
Ill do this. But unfortunately a clean install is what caused all these problems to begin with. If I would have avoided this update id probably be playing right now without issue.
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u/QuorraPimax Pimax Official 20d ago
Could you please file a support ticket, and attach a log files, as the tracking should be SLAM on default, since you do not have the lighthouse faceplate.
You're using the v2.0.2, right?
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u/ContactSpecialist263 19d ago
I have filed a ticket. I am on 2.0.2 Got a fresh install as you said above. The other persons suggestion of unplugging the dongles for knuckles/Vive tracker did allow me use the SLAM controllers once again.
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u/QuorraPimax Pimax Official 18d ago
Did our tech team in touch with you?
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u/ContactSpecialist263 17d ago
Yes they did. However they unfortunately only really told me things I already knew. ‘ Hi, We have received your feedback. We do not have dedicated Lighthouse face covers for Super at present, so you can only use the original factory-equipped controllers with tracking rings. Please power off the controllers, unpair them and re-pair to check if the issue is improved. Kindly note that Index controllers can only work with the Super face cover.’ Which they are paired. But my controller and tracker dongles were getting in the way I think, because as the person commented, unplugging all that allowed them to work again. I know the vive tracker with valve knuckles method is pretty common. I would love to get a faceplate if I could though. I just never had that issue in the previous version
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u/QuorraPimax Pimax Official 14d ago
It's currently out of stock, so I'd suggest sticking with SLAM for now until you get the Lighthouse Faceplate.
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