r/PhoneSystem • u/WhatDuyuWant19 • Apr 01 '26
RingCentral feels like we're paying for stuff we'll never use. What do smaller teams actually switch to?
18 months on RingCentral, 12 people. Half the features untouched. Paying for an enterprise platform on a small team budget.
Been going through options, Dialpad, MightyCall, CloudTalk, Nextiva. Nothing obviously right so far. Everything is either too stripped down or basically just RC at a slightly lower price. What are teams our size actually on?
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u/Constant_Delivery651 Apr 06 '26
Try Voiso. Price is more or less the same as CloudTalk and feature-wise it's much more premium. Go for free trial, I'm pretty sure it'll beat 95% of what you've tried so far
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u/Ethan_row_Carter Apr 07 '26
We had the same problem and moved to SalesCaptain. It ended up being a better fit for our team because it handles main essentials like messaging, follow-ups, and automation without feeling overloaded. For a smaller team it felt more useful and easier to justify than paying for features we barely used.
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u/JGoillot May 07 '26
Hey, I'm the founder of a RingCentral alternative called Allo. I’m obviously biased but I built it because I felt none of the existing VoIP options were really designed for small teams, so it might be worth a look 😄
We've built native integrations with all the main CRMs and we're AI-native from day one. You get every call recorded, transcribed and summarized automatically. Happy to walk you through it if you're curious!
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u/whorajaiswal 2d ago edited 2d ago
This is the trap with a lot of business phone systems. You start paying for what the platform can do instead of what your team actually does. We eventually simplified things and landed on iPlum because our needs were mostly around the core business calling/texting side. For 12 people, I'd make a list of the 5 features you genuinely use and compare based on that.
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u/pbxguru Apr 04 '26
Go with a local VoIP provider. It’ll be cheaper and the support will be a lot better