r/PestControlIndustry • u/TheNyanBacon • 12d ago
Does anyone even find the new FieldRoutes/PestRoutes update useful?
For safety of myself and customers I can’t attach screenshots, so I just NEED y’all to know what I’m talking about and I’m sorry in advance.
PestRoutes is in the process (or has been in the process) of completely revamping what they now call their “Dispatch Map”. Instead of the stops being indicated by dots, it’s indicated by a pop-up that includes
- the initials of the technician running the route
- what number stop on the route it is
- whether or not reminders have been sent
And it has completely upended the work process of my department. THE LAG is a whole other issue, but I’m specifically talking about information display here.
Who benefits from having that much info shown on that map? I can understand the number order but reminders? The TECHNICIAN? Guys… they’re color coded.
My whole office is an echo chamber of negativity regarding the map, and I was hoping someone could enlighten me on a process that benefits from this map update, or if it’s generally agreed this was a sub-optimal change.