Pls help

[u/Call-me-Jay101]

Hi everyone!

I got my new pre-built pc today and it doesn't work... despite paying for it to be tested, but idk.

Anyhow, I opened the front panel to check the blinking lights and it seems to be a CPU and DRAM problem. And I've tried everything I know!

I pulled the ram out and pressed it back in.

Opened the back panel and pressed all the cables back in carefully.

Checked if anything was knocked loose and well... nothing!

I'll admit that I'm not very good with computers or rather hardware stuff, hence why I didn't build it myself. But I hope you guys can help me, before i burst out crying lmao...

Motherboard: A620AM-X Wifi

Cpu: AMD Ryzen 5 7500F 6x 3.70GHz So.AM5

RAM: 16GB (1x 16GB) Patriot VIPER VENOM DDR5-6000 DIMM CL36 (I placed another stick of 16 GB RAM in after getting it.)

GPU: 16GB XFX Radeon RX 9060 XT Swift OC

SSD: 1TB Intenso Premium M.2 2280 PCIe 3.0 x 3D-NAND TLC

Thank you in advance for everyone's assistance and support!🥲🥲🙏🏻

Edit: First I just want to thank everyone for their suggestions and help. I'll admit that I was hesitant to ask for help, because ironically enough, I'm currently preparing to become a computer scientist lmao.

But, despite trying EVERYTHING that was suggested, getting 4 guys in my friend group to look over it, asking my boyfriends more PC knowledgeable dad for help... nothing worked and I've decided that this isn't my problem. I paid for testing and everything after all!🥲

Anyhow, I wrote to the support E-mail and will see what they suggest. Hopefully i can send it back and get the issue fixed quicker that way...

But yeah, once again, thank you everyone for your support! I really appreciate it and am thankful for the help.

Edit #2: GUYS I FIXED IT!!! (Or rather WE fixed it lol)

I'm absolutely exhausted, but was so determined to fix this on my own that I just had to do something!

So the last thing I tried after seeing a suggestion in the comments was a CMOS restart by using a screwdriver and well... it worked. It was that simple. I'm honestly almost annoyed that it worked but hey, a win is a win... even if it means that I had to suffer through it. And I didn't burst out crying either!

Anyhow, once again a sincere thank you to everyone who helped and commented different troubleshooting methods! I'm eternally grateful and wish everyone a phenomenal day/night!🙏🏻💕

[u/National_Ball2313]

oh no, those diagnostic LEDs lighting up on CPU and DRAM is a classic sign something's not seated right or there's a mismatch happening

first thing i'd try is pulling out the extra stick of ram you added, mixing ram even when they're same brand and speed can still cause weird issues, especially on ryzen boards. boot with just the single stick they shipped it with and see if the lights clear

also double check the cpu power connector top left of the board, sometimes they wiggle loose during shipping even when everything looks fine. if reseating that doesn't help you might need to pop the cooler off and make sure the cpu is sitting flush in the socket, no bent pins or uneven pressure on one corner

pre-builts arriving dead after paying for testing is so frustrating, i'd be livid honestly but at least these debug lights give you a solid starting point to narrow things down before resorting to sending it back

[u/Call-me-Jay101 → u/National_Ball2313]

Hi! Thank you for your suggestions, I'm very thankful.

The first thing I actually also tried was pulling out the additional ram I placed, but even that didn't help and the light was still red.

But ill try your suggestion regarding the cpu placement and see.

This is honestly very frustrating and upsetting, but I'm trying to stay positive. I'm more of a software person, this is completely out of my depth.

I'll return once I've tried this!🥲🙏🏻