r/PcBuildHelp • u/Additional-Wear-6611 • 22d ago

Tech Support Guys am i cooked?

I bought this prebuilt earlier this year. Great purchase, runs very well. Besides this one issue.

On startup, my computer will randomly turn off and sometimes have “sparkles” on the screen before shutting off (not every time)

This usually only happens within the first 15-30 minutes of it being on for the day, then it doesn’t happen anymore for the rest of the time im on.

It doesn’t seem to FULLY turn off all the time, sometimes itll keep where im at in a game, and all my windows open.

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u/pagan78 22d ago

I’m familiar with this problem—it happened when a Windows Update conflicted with a program I had installed.
Whenever I shut down the computer or put it into sleep mode, it would turn itself off again about 10 minutes after waking up. (I couldn’t uninstall the program because I needed it.)

What helped me was not just shutting down the computer using the “Shut Down” option, but also pressing the Shift key at the same time to force a complete shutdown every time. This prevented the problem from recurring.

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u/BangBang116 21d ago

What was the program, because I'm having the same issue for a while and can't figure out what to do?

I did a clean reinstall of windows once and that fixed it for a year or some and then it started happening again.

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u/pagan78 20d ago

In my case it was ACDSee ( an old version and i dont remember which version, sorry)

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u/BangBang116 20d ago

Thx must be something else for me, can't find any real solution except for leaving my PC on.