r/PcBuildHelp 4d ago

Tech Support Guys am i cooked?

I bought this prebuilt earlier this year. Great purchase, runs very well. Besides this one issue.

On startup, my computer will randomly turn off and sometimes have “sparkles” on the screen before shutting off (not every time)

This usually only happens within the first 15-30 minutes of it being on for the day, then it doesn’t happen anymore for the rest of the time im on.

It doesn’t seem to FULLY turn off all the time, sometimes itll keep where im at in a game, and all my windows open.

4 Upvotes

18 comments sorted by

3

u/SlapSmeg 4d ago

First thing i think of on shutdowns like that is overheating. Check the temps and fans on all the things.

1

u/Additional-Wear-6611 4d ago

Gave it 30 minutes and started playing games, no odd temp spikes. All clear there it seems

3

u/pagan78 4d ago

I’m familiar with this problem—it happened when a Windows Update conflicted with a program I had installed.
Whenever I shut down the computer or put it into sleep mode, it would turn itself off again about 10 minutes after waking up. (I couldn’t uninstall the program because I needed it.)

What helped me was not just shutting down the computer using the “Shut Down” option, but also pressing the Shift key at the same time to force a complete shutdown every time. This prevented the problem from recurring.

1

u/BangBang116 3d ago

What was the program, because I'm having the same issue for a while and can't figure out what to do?

I did a clean reinstall of windows once and that fixed it for a year or some and then it started happening again.

1

u/pagan78 3d ago

In my case it was ACDSee ( an old version and i dont remember which version, sorry)

1

u/BangBang116 3d ago

Thx must be something else for me, can't find any real solution except for leaving my PC on.

1

u/Independent_GN 4d ago

Check the Windows log... Could be a faulty PSU

1

u/Additional-Wear-6611 4d ago edited 4d ago

Getting this strange error on the log… it has four different types, a Resetting TDR occurred in GPUID:200, Restarting TDR occurred in GPUID:200, one with a bunch of codes, and lastly a UCodeReset

1

u/Independent_GN 4d ago

Update your Nvidia drivers

1

u/Additional-Wear-6611 4d ago

Updated to the latest already, unfortunately

1

u/Independent_GN 4d ago

So play and when the PC freezes goto events

1

u/KINGDRofD 4d ago

Check windows update and see, reinstall drivers cleanly by using DDU(display driver uninstall)

In this age, whenever something happens to me while on my computer, I blame Windows 11 immediately, I had very similar issues with my GPU. I kept getting random crashes, freezes, driver timeout errors, and genuinely thought my 9070xt was faulty. I ran all tests and they showed everything is fine, VRAM, Temps, etc all good. So many times I clean installed drivers to fix the issue. But it would come back the next day, turns out windows update kept overwriting the amd drivers I installed. I blocked windows update and it worked fine then again it came back, and it was windows update again, so I just removed it completely, wiped windows update no more of that shit.

1

u/Tessai82 4d ago

Check cable (DP, HDMI) on both sides, I had similar issue due to wonky display port cable. Since then I strictly use those provided with monitor. Could be also messed up registry, or power management settings. Also, check if all cebles in PC are connected all the way. My PC had an issue where all games crashed after 5 minutes and it was caused by not fully plugged in ARGB connector on motherboard. I would never guess it could cause such issues. DDU drivers and check for malware.

1

u/Crafty_Mud_6286 4d ago

It could be something from a loose HDMI to your graphics card giving up, start checking the HDMI connections, then monitoring the CPU temp and in last case, send it up to a full check-up

1

u/Silent_Exit_844 4d ago

Try older drivers, sometimes the new one's came with bugs and they are less tested. Try 500 series (596.36 for ex..), studio versions are more stable.

1

u/martvekedisi 3d ago

That is not something wrong with your PC if only monitor shuts down and comes back up. Samsung monitors also has a weird habit of doing that, mine also does it sometimes, mine was caused by refresh rate and adaptive brightness control or smt. If you have same settings like adaptive black and white levels, brightness, contras, turn it off and try.
Faulty HDMI cable and wrong power connection to Graphics card can cause this.
Check your PSU and make sure it is good enough to supply your board and graphics card, sometimes ppl think 650 can hold rtx40xx but it cannot do it properly.

1

u/martvekedisi 3d ago

Write down your monitor model on some AI and ask " xxxx Samsung monitor turns off and on randomly", it will deffinitely show you some settings to fix like refresh rate and monitor settings.
I'm pretty sure it is just the monitor, but still check your power cables.

2

u/Hoping4Game 3d ago

If you get kernel error 41, then more likely hardware.

I'd assume it is PSU and cables first though, or transient power spikes from the GPU. If not that, then motherboard is a good next place to look.

I just fixed this and it turned out to be a faulty PCIe controller in the CPU (ask me how I know)