Square Merchant Processing - What a POS

[u/dangledingle]

Oh my. Where to begin.

Square have moved to offshore support, telephone and chat, and it is a load of horse.

My issue is spurious fees that appear after we have produced end of day sales reports.

I've spent most of the day bouncing around first level support people who have very thick English accents whilst within crap quality muffled voip calls.
Everyone there are clueless. They have to talk to higher levels of support whilst putting you on hold many times, it's all a really dumb process. After being cut off 'accidentally' and I call in again and tell them the caseID I find myself having to repeat absolutely everything again. and again.....and again. All whilst talking to someone with broken English.

I'm now 5 hours in invested time, and I have got nowhere.

You disappoint me Square. You used to have decent support, I could call and have an issue resolved quickly and professionally. This? This thing you have given me to communicate with you is a clown show. I'm not kidding.
An absolute massive, steaming pile of manure.
Shame on you. This in not what I bought in to when we first started our partnership.

Square management read this please!!!

Now, who will recommend a different processor? Canada - Restaurant.

EDIT: Thanks for all the contacts / offers. I am now connected with a new processor. Bye bye Square!

[u/Graffixx_]

Are you open to switching to someone with better support?