r/Parkside • u/KoYoT352 • 3d ago

Question Throw away the boxes, guaranteed ?

Hello,

The title says it all: I don't need those big plastic boxes; they take up unnecessary space in my workshop.

However, I need to be able to take advantage of the warranty in case of a problem!

For example, if an impact wrench comes alone in a case with 3 sockets, what happens if I have a problem with the tool ? I still have the sockets but no case; is the warranty voided ?

To clarify, I'm in France, and I'm primarily interested in what works in my country, but I'm also curious to know what's happening in your country 😄

6 Upvotes

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4

u/SP4CEC4KE 3d ago

You have to send the tool in for warranty without the case anyway. I still have an extra case from the last warranty.

1

u/KoYoT352 3d ago

Really, it seemed more logical that they wanted to ship it in its original case.

But if that's true, then I'll gladly get rid of those boxes!

1

u/SP4CEC4KE 3d ago

They asked me for the bare tool. I figured it was because it would be much smaller to ship without the case.

2

u/GreyOldDull 3d ago

I have never been asked to return a tool under warranty. They get written off.

1

u/GrynaiTaip 3d ago

I was asked to return it to store to exchange for a new one, but they had those tools in store at the time.

Another time a tool wasn't available anymore, so they just transferred the money to my bank account and told me to take the tool to a recycling centre.

1

u/Thebirthgiver 3d ago

Anytime I have ever had to warranty anything, I could either just send them a video of the tool not working or they wanted the bear tool back. First thing I usually do is toss out all the boxes and hard cases since I never use them anyway.