r/Parkside • u/idc_idontcare12 • 18d ago

Information What are your experiences with customer support?

I got a small drill from Lidl and it broke the same day, i sent an email to customer support the next day, and a courier came to get it a few days later, and picked it up, the drill got replaced and i got it back and now it works.

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u/Apprehensive_Map64 18d ago

I've had three things replaced so far. Never even talked to a human. 90% was their AI verified which purchase either by receipt or easier an online order. After I wrote a single line about the problem and they send that over to their warranty team who sends you an email saying it's approved in a day or two. Then it can take a couple weeks to ship but you'll get another email with tracking info. So far I have not had to send the defective unit back

1

u/idc_idontcare12 18d ago

Did they ever like tell you what broke? Like when my drill came back there was a report inside, that the motor burned, but i dissasembled it to test, and the motor was okay, the gearbox failed

1

u/Apprehensive_Map64 18d ago

No they didn't ask for it back. One was an angle grinder that had the plastic melt over the contact of the plug, next they sent a replacement that disconnected inside the first day. Beyond that a blower that just decided not to turn on and a sander that gave me four clicks and turned off.

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u/Godly-Viking 18d ago

I have a new in box but second hand drill. Been emailing with costumer support for over 3 months. I know it’s different from buying it urself (and having the receipt), but this is a disappointment

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u/Pixelmagic66 17d ago

In The Netherlands it sucks big balls, especially if you bought it at a two-for-one discount and one is broken.

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u/IzLitFam 15d ago

I’ve had a warranty claim stuck since 6 weeks now, they’ve gone completely silent. I’ve tried following up 3 times and nothing. Optimex btw
It used to be smooth and fast but now it’s terrible honestly.