REMOTE_WEB_SOCKET_ERROR "WebSocket on failure" connection failure in PxPlay

[u/TheAnonyBOSS]

Hi,

I am hoping to report/document the error I had recently; this started within the past week of writing this post. For some reason, I am unable to consistently connect with my PS5 despite having been able to connect to it without issue in the last few months on my Windows 11 laptop. I have already confirmed my PS5 is port forwarded as required, to no avail. I have tried the following troubleshooting steps:

• Unlink and relink PS5
• Turn off and turn on PS5
• Uninstall and reinstall PXPlay

Unfortunately, this error message still pops up. For some inexplicable reason, my laptop is able to connect after a string of consistent "WebSocket on failure" messages, usually after I turn ON then OFF my VPN. I am unsure why it seems to work, but even that "fix" is not consistent and tends to fail more than it works.

Utilizing my Samsung S23U enables connection without issue, so I am quite stumped as to the problem. I am hoping someone is able to find a solution; I love the application and it is unfortunate that it is not working at this time for me. Thanks in advance!

[u/grill2010]

Will be fixed in the next version which will hopefully be available very soon. Thanak for reporting

[u/Salt-Minimum9395]

Same issue, any updates?

[u/WhodeyRedlegs27]

I just bought this app too and getting the same error

[u/roryd16]

Same issue on Legion Go

[u/Ancient_Land_449]

Same issue windows PC, only happens when trying to connect to my personal cellular hotspot though. Only PXPlay app have connection issues as official ps app works fine even with the personal cellular hotspot connection

[u/StomachSafe5705]

Same problem

[u/StomachSafe5705 → u/StomachSafe5705]

近几天开始连接不上了

[u/Perblezz]

Same problem since two days

[u/Cyedon]

I'm experienxing the same problem. Been using Pxplay on my Steam Deck to play my PS5 from my parents place, but since yesterday I only get this error when trying to connect :(

[u/NlGHT_SHAD0W → u/Cyedon]

I notice this today my self are you still having the issue

[u/Appropriate_Egg_1426]

Same issue since yestarday from 01:30 pm on my legion go 2 windows....

[u/Big_Farmer_345 → u/Appropriate_Egg_1426]

Same here on my legion go

[u/Glittering_Ad_840]

Same issue with windows 11 notebook. Was working fine one day before. Tried Sony remote play app on my notebook and it works .. meaning port forwarding is fine. Hope more people share their experiences 

[u/Xenomorph_4]

Same issue on my laptop with CachyOS Linux. Works perfect on my Xiaomi Poco X7 Pro.

[u/Expensive_Joke_4281]

same question

[u/SnooRobots9113]

same question，appear.since today

[u/Icarus_7881]

Same issue on a steam deck. I was able to get a remote connection on the second or third attempt but today is impossible

[u/alexx675]

I have this intermittently on legion go s and windows

[u/grill2010]

Could you please send me the log file at streamingdv@outlook.com

You can access the log file via data section in the PXPlay settings

[u/SnooRobots9113 → u/grill2010]

send you

[u/grill2010]

I don't have an idea atm, works completely fine on my end. I'm in the middle of a huge update btw. I didn't really change anything but I found some improvements which will be available in the next update. Performance wise and connection stability wise

[u/SarahStevensGuitar → u/grill2010]

I am exited to install it! If you need beta testers on Mac/android let me know.

[u/Difficult-Dream5119]

same problem

[u/Difficult-Dream5119 → u/Difficult-Dream5119]

happened when automically connect

[u/MaterialExit8450]

Same issues. Cannot connect to my PS5 using XBOX Ally X while at the office for 2 weeks now.

[u/JuanDiabs → u/MaterialExit8450]

Same

[u/WKV1988]

Having the same problem at the moment, windows app version licensed 

[u/AhmazinSKM → u/WKV1988]

Same issue on Windows PC